General Practitioners
34 years of experience

18250 Roscoe Blvd
Ste 325
Reseda, Northridge, CA 91325
818-709-2009
Locations and availability (1)

Patient Reviews ?

Overall Rating:
3.0
  • Currently 3 of 4 stars
Total Ratings

1

Total Reviews

1

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 1 of 4 stars
Promptness:
  • Currently 2 of 4 stars
Courteous Staff:
  • Currently 2 of 4 stars
Accurate Diagnosis:
  • Currently 4 of 4 stars
Spends Time with Me:
  • Currently 2 of 4 stars
Follows Up After Visit:
  • Currently 1 of 4 stars
Average Wait: 5 minutes
  • Currently 3 of 4 stars
 |  Treatment Good Office management bad  |  show details
Jan 17th, 2011

I received treatment for ADHD at Dr. Velkoff's clinic, The Drake Institute and while treatment seemed effective when I contacted them a few months later for continued treatment, I called them for 3 weeks without anyone returning my call. This wasn't a problem with any sort of billing problem although I would have a similar problem with that. I finally called the Los Angeles office and finally someone returned my calls. I found it a little odd that they would treat me like that when I was trying arrange to treatment that I would have been paying for with cash up front.I later found out that they were having financial problems. Hmmm.... I wonder why.In all fairness I have nothing bad to say about the treatment but it's hard to say something good about them when they seem so clueless when it comes to the simple act of returning calls. I'm not talking about returning calls right away, I'm talking about returning calls, at least one of many in less than 3 weeks.