Overall Review

3.8
  • 17 patient ratings
  • 6 comments

Last 12 months:

no change

6 Patient Reviews

  • Highly Satisfied
    47%
  • Satisfied
    24%
  • Neutral
    6%
  • Dissatisfied
    6%
  • Highly Dissatisfied
    18%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 12.5 minutes

Showing 1 - 6 reviews

1.0 of 5
July 12th, 2012
Some good news some bad news.
Wait time
30 minutes
Dr. Kwan is better than average on explaining things to me. I had a total of 4 visits and complied with all his three orders for imaging tests done at other, 3rd party sites. A problem came up when I learned about risks and hazards to one of these tests and he did not want to talk in any way about these risks and hazards. In fact he got upset when I brought these issues up and showed him copies of pages from the clinical journals. Do your own research on tests where foreign substances are going into your blood stream or you are being set up for long term followup to X-rays, or anything else. You can also get CIN or NSF disease in some cases from, respectively, CT scan dyes and MRI dyes. Do your own homework. Dr. Kwan did not talk to me about any of these; I had to discover on my own. This is why my numbers for him are low.
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1.0 of 5
January 16th, 2012
Nightmare Surgery
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Complete failure of a surgery. Didn't have proper tools, didn't instruct for safe levels of anesthesia, complete lack of bedside follow up/communication, and didn't get the stone. Recommending my parent see another physician to get it removed due to lack in confidence. If not for the poor bedside manner and follow up, I would have rated higher. But with all the complications to follow, I'm giving an overall poor rating.
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5.0 of 5
December 26th, 2011
Best Urologist in Delaware!
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He is a very knowledgable and friendly doctor. Dr. Kwan is down to earth and cares about his patients.
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5.0 of 5
December 22nd, 2011
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Kwan performed my son's circumcision, and he was very helpful and caring. He is by far one of the best doctors I've met. He called after hours to check on my son which meant the world to my family. Very pleased, no complaints.
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5.0 of 5
June 4th, 2011
Knowledgable and Friendly Urologist
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Kwan helped to save my life. I would recommend him to anyone in need of a Urologist!
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4.0 of 5
July 3rd, 2009
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I would highly recommend Dr. Kwan.-
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