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Denise Monte MD Patient Reviews

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Overall Review

4.4
  • 7 patient ratings
  • 3 comments

3 Patient Reviews

  • Highly Satisfied
    71%
  • Satisfied
    14%
  • Neutral
    0%
  • Dissatisfied
    14%
  • Highly Dissatisfied
    0%
  • Wait Time 21.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

2.0 of 5
June 5th, 2013
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Monte is a wonderful ENT. Her medical assistants are great, and so is her audiologist. However, her office staff is incompetent and rude. They do not bill insurance correctly, or get the proper pre-certifications for procedures. They do not take responsibility for their errors. In addition, it is difficult to get an appointment with Dr. Monte, and when an appointment is scheduled you will wait 30-45 minutes before you see Dr. Monte. You wait 20 minutes in the waiting room, and then 20 minutes in a room. Waiting 20 minutes in a tiny exam room with two small children can often be a trying experience. I respect Dr. Monte as a physician and person. It is also clear that she is a working mother. However, her office needs to respect that there are other working parents that their priority is taking care of their children, not waiting in a doctor's office for an hour or having to make 10-15 phone calls to the insurance company and their billing company (who are very rude!) to get bills sorted out, because things were not processed correctly the first time.
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5.0 of 5
May 16th, 2013
Perfect doctor
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr monte is caring and has a great bedside manner. We got into the office a little early and was taken right away . Her staff was friendly and welcoming. She was very through and took her time with my son. She explained everything very simply and made sure we understood. I would recommend this doctor to any parent that needs a ENT.
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5.0 of 5
September 27th, 2011
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Monte was amazing to my daughter. She spoke to my child and explained everything that she was going to do. Her nurse was just as amazing. She was caring and supportive to my child and myself.
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