Dr. Desiree Ortiz-Cruz MD Patient Reviews

  • Neurology Lawton, OK

Overall Rating

3.4
  • 8 patient ratings
  • 3 comments

8 Patient Reviews

  • Excellent
    50%
  • Great
    0%
  • Good
    13%
  • Poor
    13%
  • Bad
    25%
  • Wait Time 40 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 8 reviews

1.0 of 5
March 15th, 2016
Horrible
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Does not return calls, does not refill medications until you are over due at least a week. nursing staff is rude they will tell you not to call again for a refill even though you have waited over a week. a older man walked in one day to get a refill for his elderly wife and even then he had to wait 30 mins. Plus she put me on medications that I told her I could not take due to stomach ulcers.
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5.0 of 5
September 2nd, 2015
Mrs.
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
After 20 years of suffering, Dr. Ortiz facilitated the most thorough assessments I had ever had done. She was able to disprove all my suspected problems (self diagnosed of course). More importantly, she diagnosed my problem correctly. She started me on a medication plan and met with me monthly to check on and fine tune my medicines. Dr. Ortiz is the only specialist I have been to that actually listened to my long list of symptoms, but listened to my fears and concerns as well. I never mind if I have to wait to see her, because I know she will take all the time she needs with me as well. I have referred many people to her. She is still my preferred doctor and I have quarterly appointments with her, unless I need her prior to appointments and she always works me in. Once, I had a very specific problem, called the office to learn that she was out of the country., vacationing with her family. The office staff sent her my message and I had an answer by the following day.
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3.0 of 5
February 24th, 2015
Wait time
45 minutes
Spends Time with Patients
Very personal & thorough
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5.0 of 5
September 16th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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1.0 of 5
January 19th, 2015
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5.0 of 5
May 17th, 2014
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2.0 of 5
October 1st, 2012
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
April 26th, 2010
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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