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Dr. Desiree Ortiz-Cruz Is this you?
  • 4
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  • 1
  • 1
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Quality Rating

Satisfied

Wait Time
40 min
Spends Time With Me
Friendly Staff
Promptness
Appropriate Followup
Bedside Manner
Accurate Diagnosis
Easy Appointments

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8 Ratings with 3 Comments

1.0 Rating

March 15th, 2016

Horrible

Does not return calls, does not refill medications until you are over due at least a week. nursing staff is rude they will tell you not to call again for a refill even though you have waited over a week. a older man walked in one day to get a refill for his elderly wife and even then he had to wait 30 mins. Plus she put me on medications that I told her I could not take due to stomach ulcers.

Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

September 2nd, 2015

Mrs.

After 20 years of suffering, Dr. Ortiz facilitated the most thorough assessments I had ever had done. She was able to disprove all my suspected problems (self diagnosed of course). More importantly, she diagnosed my problem correctly. She started me on a medication plan and met with me monthly to check on and fine tune my medicines. Dr. Ortiz is the only specialist I have been to that actually listened to my long list of symptoms, but listened to my fears and concerns as well. I never mind if I have to wait to see her, because I know she will take all the time she needs with me as well. I have referred many people to her. She is still my preferred doctor and I have quarterly appointments with her, unless I need her prior to appointments and she always works me in. Once, I had a very specific problem, called the office to learn that she was out of the country., vacationing with her family. The office staff sent her my message and I had an answer by the following day.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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3.0 Rating

February 25th, 2015

Very personal & thorough

Wait time
45 minutes
Spends Time with Me
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5.0 Rating

September 16th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

1.0 Rating

January 20th, 2015

5.0 Rating

May 17th, 2014

2.3 Rating

October 1st, 2012

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

April 26th, 2010

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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