Dr. Donald Hales MD Patient Reviews

Overall Review

4.0
  • 14 patient ratings
  • 5 comments

Last 12 months:

no change

5 Patient Reviews

  • Highly Satisfied
    64%
  • Satisfied
    7%
  • Neutral
    7%
  • Dissatisfied
    7%
  • Highly Dissatisfied
    14%
  • Easy Appointments
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 19 minutes
  • Promptness
  • Bedside Manner

Showing 1 - 5 reviews

1.0 of 5
March 23rd, 2015
Unethical, Unconscionable, Surgery-Happy Doctor
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Hale's office person who makes the appointments said, "He won't see you unless you've exhausted all your options." I thought that meant that he wa ...
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1.0 of 5
March 23rd, 2015
Unethical, unconscionable, surgery happy doctor!!!
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Hale's office person who makes the appointments said, "He won't see you unless you've exhausted all your options." I thought that meant that he was an expert in high demand, not what I later found out myself, and from others, that he is a surgery-happy doctor, and that that's the only thing he advises for everyone, and tries to scare people into doing. He saw me for limited symptoms caused by calcium buildup on the vertebrae, (OPLL), and the resulting spinal cord compression. At the time I had no idea what was going on, and he told me I could become quadriplegic from even sneezing, or tripping and falling, and needed to get immediate fusion surgery. I spent 6 anxiety-ridden weeks, researching the condition, while waiting for a Flagstaff neurosurgeon, Dr. David Sacco's second opinion. I discovered that there is absolutely NO empirical evidence of any kind that someone who has my condition is at greater risk of quadriplegia, and that it is only general, commonly held "common sense wisdom" by doctors. The second opinion was to simply keep an eye on the condition, and get another MRI in 6 months to a year, as my symptoms were minimal, and had already gone mostly away after making lifestyle changes, in terms of getting up from sitting regularly, and doing stretches. Doctor Hale and his assistant would not call me back to discuss any of this, even after I called back twice, both times being assured that he would call me. This doctor is really hurting people by creating huge anxiety, that only makes healing much more difficult. He is both unethical and unconscionable in his greedy pursuit of endless $21k operations. He covers himself from liability and sanctions, by using surgery scare tactics in person, like saying that you could become quadriplegic from even sneezing, or tripping and falling if you don't get surgery, but then in the actual written report, only saying that the risk of injury was only "relatively greater!"
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5.0 of 5
November 20th, 2011
Highly Recomend Dr Hales
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Hales was more than competent and I would say I had a positive experience with my c-spine surgery.Dr Hales and his PA, Sandra are super nice. They explained the procedure and the risks they worked with me to manage my pain and I believe they are truly caring and concerned for my welfare.After my surgery just as my eyes opened there was Dr Hales checking on me.Every am that I was in the hospital Dr Hales and Sandra came in and check up on me. My concerns were importatnt to them!!!
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5.0 of 5
April 28th, 2011
A Great Doctor!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Having surgery isn't fun, but after Dr. Hales performed a microdiscectomy on me, I feel wonderful! As nervous as I was going in, the experience was worth it. Not only was my surgery a great success, but the staff was great too. Also, my recovery process has been far less painful than I thought it would be. Five stars, definitely.
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5.0 of 5
February 3rd, 2010
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My overall experience with Dr. Hales and his staff was excellent. When I needed to contact any of his staff, I always received a call back. I have had 2 successful back surgeries and I would not see anyone else unless absolutely necessary.I have and will continue to recommend Dr. Hales to my friends and others who ask me about my situation.
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