Dr. Donald Hoelzel MD Patient Reviews

Overall Review

4.7
  • 3 patient ratings
  • 1 review

1 Patient Reviews

  • Highly Satisfied
    67%
  • Satisfied
    33%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    0%
  • Wait Time 56 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

4.0 of 5
March 4th, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I've been bringing my baby here since her birth a year ago. The office staff caters to the Latina community (prejudice). The reception staff are not friendly nor are they knowledgeable of common task such as customer service, like appointment making and patient follow up. The wait here is extremely long you will wait no less than 3hrs just to be called into the office, then there is another wait in the exam room that wait is about an hour to 1 1/2 hour. They do not have morning appointments for the working parents this is a major concern. The Doctor's once they make it to you (the patient), are courteous, polite and thorough.
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