Dr. Donato Santangelo III MD Patient Reviews

  • Internal Medicine Toms River, NJ

Overall Rating

3.5
  • 12 patient ratings
  • 2 comments

Last 12 months:

3.8 (+ 0.3)

2 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    8%
  • Neutral
    8%
  • Dissatisfied
    8%
  • Highly Dissatisfied
    25%
  • Wait Time 35 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

3.0 of 5
March 26th, 2017
Getting Appointments is Difficult
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
As a physician, Dr. Santangelo is as good as they get. However, trying to get an appointment is very difficult. If you call outside of office hours, there is no way to leave a message or schedule an appointment. And if you call during office hours, the staff is often too busy. I was left with the impression that they are unfriendly and impatatient. We also had difficulty getting a prescription filled correctly. We made three phone calls to try and correct a script error made by one of the office staff. When that didn't work, I finally had to just drive to the office and speak to them in person to get it fixed. I don't know if the staff is overworked or just incompetent. It was very frustrating. I can't say enough about how great Dr. Santangelo is as a physician; but his staff...I just don't know what to make of them.
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2.0 of 5
August 5th, 2016
Wait time
55 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Doc is fantastic. You will need a few hours to sit in the office and wait to be seen. He spends quality time with you. The office staff is horrible and will yell at you if you do not understand their "office policy". Its like pulling teeth to get any answers. The office is in need of cleaning!
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