Dr. Donna Heffernan MD Patient Reviews

  • Family Medicine Albany, NY

Overall Rating

3.3
  • 12 patient ratings
  • 4 comments

Last 12 months:

3.7 (+ 0.4)

4 Patient Reviews

  • Highly Satisfied
    42%
  • Satisfied
    17%
  • Neutral
    8%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    33%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 18.3 minutes

Showing 1 - 4 reviews

4.0 of 5
March 22nd, 2016
Very Helpful
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The office was clean and the receptionist were friendly. Dr. H. was a pleasure.
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1.0 of 5
November 17th, 2015
run away!
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Worst provider ive been to in the capital region. From the beginning to end, this place is a disaster. Making an appointment in the morning is a process all in itself. They are supposed to start taking calls at 830 but often can't get ahold of anyone till 9am. Then your put on hold. The waiting room is disgusting. Tissues all over the floor! The only positive experience I've had was with the nurses. They have always been pleasant, kind and informative. I have NOTHING positive to say about Doctor Heffernan. I leave the office questioning how she is able to practice. I feel like she has absolutely no idea what she's doing. I do not feel confident in her treating me and will be leaving the practice.
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5.0 of 5
October 24th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Very professional and easy to talk to.
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1.0 of 5
August 12th, 2015
Painful experience.
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Most painful pelvic exam I've ever had. Doctor wasn't slow or gentle about inserting or opening the speculum, and it hurt for a few hours afterward. Would never recommend this doctor to a woman unless you have a separate ob/gyn.
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