Dr. Douglas Holland MD Patient Reviews

  • Emergency Medicine Knoxville, TN

Overall Rating

  • 3 patient ratings
  • 1 comment

Last 12 months:

1.0 (-1.3)

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 17.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
December 6th, 2013
Too preoccupied with the football game to help my 1 year old.
Wait time
30 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Doctor incorrectly coded my daughter's emergency visit as a routine medical exam. My 1 year old daughter was back in the emergency room hours later at a different hospital, with a 105 degree fever. She was severely dehydrated, yet Dr. Holland considered our emergency room visit on Superbowl Sunday, 2013, as routine. Instead of taking the time to discover what was wrong with my daughter, he blew her off to return to watching the super bowl. Almost a year later we are receiving our first bill from his agency because our insurance company is refusing to pay the bill due to him incorrectly coding it as a routine visit. When his office was contacted, they hung up on us after insisting we pay them and that we are supposed to pay our portion of the deductible. We have already paid this bill in May, to the hospital. His account representative hung up on us when we were attempting to figure out the situation and find a copy of our check from the bill we paid.
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