Family Physicians, Internist
20 years of experience

Accepting new patients
13041 N Del Webb Blvd
Sun City, AZ 85351
623-876-2234
Locations and availability (3)

Patient Reviews ?

Overall Rating:
2.0
  • Currently 2 of 4 stars
Total Ratings

1

Total Reviews

1

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 4 of 4 stars
Promptness:
  • Currently 2 of 4 stars
Courteous Staff:
  • Currently 4 of 4 stars
Accurate Diagnosis:
  • Currently 4 of 4 stars
Bedside Manner:
  • Currently 2 of 4 stars
Spends Time with Me:
  • Currently 4 of 4 stars
Follows Up After Visit:
  • Currently 4 of 4 stars
  • Currently 2 of 4 stars
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by Cheryl on May 13th, 2014

I had seen Dr. Janssen for years in Sun City at Banner Medical and during that time (until this incident happened) I felt she was a wonderful doctor. Toward the end of my seeing her, she began to get confused about things (not often) pertaining to my medical history and/or present medical issues and complain to me at almost each visit about her personal life; mainly her problems with her daughter and her daughter's husband and 'their' children. She complained she was broke because of them; "bankrupt" and "pennyless" are the words she used. I would stay polite and listen and yet I felt she was still a good doctor, diagnosing me correctly each time and took plenty of time with me and I liked her very much. I stopped asking her how she was doing because I did not care to hear about her daughter any longer. There was nothing I could do for her anyway, although my heart went out to her situation. Suddenly, out of the blue her nurse called me one afternoon and said that Dr.Janssen no longer wants me as a patient and is refusing to see me. My only guess was this: Dr. Janssen hates to give out prescriptions for pain meds and I do understand, but she had just referred me to CORE Pain Management and until I could get in to see them, I needed her to refill my Tramadol. She did but didn't like doing that. It was only one time I asked her to refill my prescription. That is the only thing I can think of as to why she would suddenly 'fire me' as a patient or maybe (thinking back how she would get confused about simple things about me), maybe she got me confused with another patient that was a serious problem. I don't know. I have never been angry with her, or raised my voice or treated her with disrespect in any way. I was so shocked when I got her call and then days later I got her letter with no explanation other than the fact that we could not get along. Actually, I didn't even get a letter from her until my insurance company insisted (it was in their regulations) that she send me a letter explaining she was no longer accepting me as a patient and why. I was upset for weeks being treated that way. No doctor has ever done that to me before. I listened to her personal problems while I was her patient and suddenly she let me go as if I had done something horrible. I didn't get involved in her personal issues. I just kept quiet, listened and once in a while I would coax her back to the reason why I was there that day...my medical issues. During the course of a year I would see her maybe 3-5 times so it wasn't like I was there constantly exhausting her. The more I think about it, it is possible that my ex-boyfriend gave her problems at my expense. He was very spiteful. If that was the reason, she should have talked to me and not held his behavior against me. I'm still grasping at reasons for why this happened and all of it is a guess because she did not give me a clear-cut answer. I do not like writing this review but in all fairness to me and what she put me through, I felt I needed to. I'm writing this well over a year after I stopped seeing her, so any ill-feelings about her have long-disappeared. I'm not upset with her in any way, just stating what had happened.

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