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Dr. Ebru Gultekin Is this you?

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4 Ratings • 2 Comments

2.8
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Quality Rating

Neutral

Friendly Staff
Promptness
Wait Time
15 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 4 of 4 Ratings

Love the Doctor, But the Office Staff Ruins the Experience

Posted on December 19th, 2016

Dr. Gultekin is just wonderful! She's calm, considerate, and just all out sweet with the kids. It's easy to talk to her and ask questions. She's also responded well to follow up questions via phone after the visit. The office staff, however, sours the good experience with the doc. Right when you walk in the door, you're given aggressive pre-pay terms when you're signing in...half the time not accurate based on your insurance. And if you question that, you're not allowed back to the waiting room until they consult with the billing manager and you've made the payment they see fit. When you're trying to placate a sick kid, it's just not optimal to have to deal with this as well, right in the door. Once you get past the front desk, though, it's all top notch. If you don't have a flat rate copay insurance plan where you know what your billing portion should be, I recommend calling before your visit to get that all ironed out so the amount is agreed on and so you can have your payment ready when you get there. FYI: They will NOT see you if you don't pay.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Wonderful Doctor

Posted on June 24th, 2013

We LOVE Dr. Gultekin. She's sweet, kind and just super with the kids. She never seems to be in a rush to get to the next patient, and gives you and your child a chance to talk through everything. We also feel like her examinations are thorough, and her medical assessments are on target. With River Hills Pediatrics in general, it's easy to get an appointment. We also really appreciate the Saturday morning availability. Only critique: The office staff can be abrupt and cursory on busy days and/or at the end of the business day.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on September 10th, 2017

One Star

Posted on September 10th, 2017

Type 2 Diabetes

Type 2 diabetes is a chronic disease in which your body is unable to maintain a normal blood sugar (glucose) level.

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