Dr. Elias Ghandour MD Patient Reviews

  • Gastroenterology Lubbock, TX

Overall Rating

3.7
  • 17 patient ratings
  • 2 comments

Last 12 months:

4.0 (+ 0.3)

2 Patient Reviews

  • Highly Satisfied
    41%
  • Satisfied
    24%
  • Neutral
    12%
  • Dissatisfied
    12%
  • Highly Dissatisfied
    12%
  • Wait Time 31.4 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

5.0 of 5
January 11th, 2016
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Really a right on DR
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1.0 of 5
June 24th, 2015
Don't make other plans for the day...
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My husband went in for a scope appointment at 8am. We arrived at 7:30am as we were instructed, all our paperwork completed before arrival. We were called straight back, had high hopes, got my husband hooked up to an iv. Great. Then we waited for 45 minutes (by which point we should have already been done and left the office)...only to be informed "oh he's running late....won't be in till 9:30, this is kind of his MO". They finally came to get my husband close to 9:40, when I asked if the dr was finally in the response was "no, not yet. But at least he'll be ready when dr. Ghandour shows up". All this AFTER a nightmare with our initial consultation. We had a consultation appointment for a monday at 1:30pm. The office called my husband the preceding Friday to say "oh, we've been able to move your appointment, you'll now meet dr. Ghandour at 12:30". Perfect, we can both get back to work faster. Wrong. We arrived at noon, the waiting room was full...standing room only, and asked another patient when their appointment was. The response? 12:30. We waited over 45 minutes, then we're told "oh the dr's lunch ran long, he's running late". Keep in mind this is our first ever encounter with this irresponsible "Dr". We nearly walked out, only for them to finally call us back. He spent maybe 15 minutes in the room with us, then left us to his nurse to finish the consultation. After these two encounters, we will not remain patients of dr. Ghandour. We do NOT recommend.
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