Dr. Elise Butkiewicz MD Patient Reviews

  • Family Medicine Hoboken, NJ

Overall Rating

1.0
  • 1 patient rating
  • 1 comment

1 Patient Reviews

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  • Satisfied
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  • Neutral
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  • Dissatisfied
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  • Highly Dissatisfied
    100%
  • Wait Time 56 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
May 29th, 2013
Will take walk-ins before appointments: LONG WAIT
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I arrived to my appointment a half an hour early and they didn't even take me until and hour after my appointment, meanwhile it appeared as if they were taking walkins before me. In the end, I spent about 3.5 hours at the office which is way to long for a simple cold.
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Doctor's Response

I apologize for the incident. At the time we had recently moved to a new office location using electronic messaging to the nurses to call patients from the waiting room. In learning the new process flow,regretfully we had a few incidents where patients were inconvenienced. Currently our process is smooth, and I hope this patient will give our office a second chance. Our goal is patient cenetered care and we are open to first hand feedback, including via our Patient Advisory Committee, to continually improve our practice.


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