Overall Review

4.1
  • 19 patient ratings
  • 7 comments

Last 12 months:

1.0 (-3.1)

7 Patient Reviews

  • Highly Satisfied
    63%
  • Satisfied
    16%
  • Neutral
    0%
  • Dissatisfied
    5%
  • Highly Dissatisfied
    16%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 40 minutes

Showing 1 - 7 reviews

1.0 of 5
June 8th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The Dr. is fine, the office staff are unprofessional.
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5.0 of 5
June 25th, 2013
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Etero is Great, but Kristin is a wizz.
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2.0 of 5
May 1st, 2012
Some things to consider...
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Although Dr Otero is very nice, professional and patient, she has drawbacks. She is too conservative in her treatment and I've been forced to switch doctors. After close to 3 years of weekly allergy shots, I've been unable to go less frequently because I'm not getting relief. She is reluctant to be more aggressive with doses, although I've asked repeatedly and have had no reactions. It seems the goal is to keep patients on the shot regimen instead of trying to wean them off. Wait time is horrendous - last 3 office visits required me to wait 1-1.5 hours before she even walked into the exam room.Paperwork gets lost - last 2 times vials needed to be made-up, the office lost the paperwork, causing me to miss shots.Shots are only given 2x per week.
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5.0 of 5
June 23rd, 2010
Mystery Rash
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I am calling Dr. Otero again this year because several years ago, she was able to find the source of a head-to-toe rash I experienced. Another allergist was unable to find source. Dr. Otero discovered I am allergic to polyquaternium, a preservative found in almost all liquid soaps. Good sleuthing!
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1.0 of 5
October 21st, 2009
Run Away
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Any doctor that will prescribe steriods and antibiotics to a child and then will not answer a parent's question over the phone regarding a reaction should not practice medicine on children. Office policy is that only the nurse practitioner will return phone calls. The doctor is not available at all.
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5.0 of 5
February 20th, 2009
Great Job!
Very pleased with service and location.
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5.0 of 5
July 28th, 2008
Would highly recommend
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Otero is extremely knowledgeable in her field. She explains issues in a concise, easy to understand manner and is open to questions and discussion. There is no arrogance or ego. The staff is very competent and the office visit is a positive experience.
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