Dr. Elsa Cruz MD Patient Reviews

  • Psychiatry Agoura Hills, CA

Overall Rating

3.4
  • 32 patient ratings
  • 4 comments

Last 12 months:

5.0 (+ 1.6)

32 Patient Reviews

  • Excellent
    38%
  • Great
    19%
  • Good
    9%
  • Poor
    13%
  • Bad
    22%
  • Friendly Staff
  • Promptness
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Wait Time 21.8 minutes

Showing 1 - 12 reviews

1.0 of 5
June 14th, 2016
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Cruz did not make eye contact, repeated the same questions as if she wasn't really listening the first time. Spent the whole time typing at her computer, not looking up and was extremely quick to write a prescription, didn't even ask what medication allergies my daughter had.
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1.0 of 5
October 1st, 2015
Don't come see this doctor
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
The first time I came to see Dr Cruz I thought she was kind because she stayed late to fit me in, but when I started talking to her I realized she's not listening to what I was saying. She put me on anti depressants and I tried getting them refilled and she wouldn't do it...I let her know that I will come back to see her just please give me a refill.. The last thing I need in my life is withdrawal from these meds. She didn't care. I set up an appointment for the next day and when I got there the door was locked...I finally got in and her office was packed...about 8 of us were all told to come in at 630. I'm never going to see this doctor again!!!
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2.0 of 5
July 27th, 2015
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Cruz is more concerned with her assumptions than with the facts, concerns, and needs of the patient and the patient's family. Not a team player. It's her way or the highway.
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1.0 of 5
May 15th, 2015
Get Your Act Together, Please!
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I made an appointment with this office, and when I arrived, the office was locked up. I called to ask what was going on, and a very confused sounding person answered saying he had no idea what was going on. I suggest that this office invest in getting some better help and getting better organized.
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5.0 of 5
May 25th, 2017
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5.0 of 5
July 6th, 2016
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3.0 of 5
May 4th, 2016
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5.0 of 5
January 11th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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4.0 of 5
October 31st, 2015

2.0 of 5
October 21st, 2015
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4.0 of 5
October 3rd, 2015
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
September 14th, 2015
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

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