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I liked Dr. Burnett ...She answered all my questions ...and the staff in the Bill Francis office was very nice ...I think this office is closed now ...
A simple sebaceous cyst removal from the scalp should never entail 12 stitches and a lot of blood, I've had to have them removed regularly and this was the worst. And telling me AFTERWARDS that I shouldn't wash my hair for 2 weeks!? Ridiculous and unnecessary. She mangled me with her oversized, ungentle hands. Never again.
Way over-booked for appointments... always had to wait an inordinate amount of time. Never remembered me from one appointment to the next, and didn't take the time to review my file. Always had to ask why I was there, even when it was post-surgery and I was there to get sutures removed. Was not thorough in conducting skin checks, even though I had previous melanoma! So glad I found another doctor who is thorough and professional! Would never recommend Dr. Burnett to anyone... stay away... far, far away!
My initial, and only, visit to Dr. Burnett's Longwood office left me with an impression that the staff was unfriendly and lazy. It was easy to have booked an appointment for this dermatologist. My concern was for a recurrent facial lesion. After her assessment, Dr. Burnett wanted to biopsy it but biopsied the WRONG site on my face! Dr. Burnett was either NOT listening to her patient or not very engaged in her work. My surgical site was anesthetized so I had not realized it until I got home and removed the band-aid. I was shocked and immediately called her office. She offered to rebiopsy. At this point in time, I was hesitant to do so and had lost confidence in her as well as this would mean I would have a very large biopsy site versus a small, singe site. Contemplating the situation, the following day, I requested that my co-pay and insurance billing be reversed. She refused! She got paid well for making a mistake!. As a registered nurse I find her method of practice not only unethical buy unprofessional. I would most certainly NOT recommend her.
Even though the diagnosis was accurate the Doctor was condescending uncaring and I would never let her operate on me. The staff acted like they did not want to be there.
I went in hoping to get my problem solved and it actually got worse. My face got a bit discolored after using the prescribed cream. She was quick to prescribe medications and wrote so many refills at the first appointment. I went for a simple complaint and she magnified it. She was not thorough. She was quick to diagnose. Her bedside manner was standoffish. Goodness I won't even talk about the wait time. I waited for over an hour both times and there were no other patients around. She is all about the money. Just go somewhere else. I wish I had checked the reviews online before going.
Doctor Enid Burnett looked at my seven year old daughter and decided to do a biopsy. She gave her anesthesia, and in less than 2 secs, she proceeded to cut my poor baby's skin. My baby was crying silently, not a word came out of her mouth, but tears were pouring. She told me she felt the doctor cutting her. When I approached her with respectfully even if I wanted to cut her skin while she felt every move, asking why she didn't wait few more seconds if not a minute or two for the anesthesia to work before cutting and may touch my daughter in the spot to cut to make sure she has no sensation/feeling in that area before cutting, she said nothing. Just stared at me and shrugged her shoulders. Are you kidding me? The sad thing is that the whole time we were there; she said not 1 word to my daughter. She did the same thing to my thirteen year old a year earlier and I had thought I will never seek her services again. When I was given her information for my second daughter, my insurance agent didn't inform me that she was the same 1 I saw in the Daytona office. I didn't know who she was until she walked in the room in the Sanford office and I didn't think she would do a biopsy since my daughter's primary care physician had already told me what the virus was, she even confirmed it when she looked at it. Yet, she proceeded to cut my daughter w/o warning and feeling of sympathy for a little child. When I asked her if the biopsy was necessary, she said with a mouth full of candy: I just wanted to confirm that I am treating the right virus. I had to ask her twice to repeat what she said because she had a mouth full of candy (When she walked in the room the 2nd time, she had what seemed to be the biggest pc of candy I have ever seen. When I would ask her a question, she would move the candy from one side of her mouth to the other trying to get the words out). From her answer, I gathered that the biopsy was not necessary as the virus is only temporary and will go away on its own without medication. The same thing the primary care physician had told me. Her nurse felt so bad for my daughter when she saw her crying in agony without saying a word. The nurse gave her 2 stickers and apologized in front of the doctor but this latter said NOTHING. She is money hungry and very cruel to children. I leave God in charge and I know he doesn't like UGLY especially UGLY behavior towards children
Waited 3 hours at her office for a 5 minute procedure. The doctor arrived and did not even act like I was in the room even though I was asking questions. She simply acted like I was not there as she prepped. I had several warts removed and she sprayed the liquid nitrogen like she was painting a house. Extremely dissapointed in diagnoses, service, procedure and follow up. I would not recommend this doctor unless you like pain.
Very unprofessional and expensive. They won't give you results over the phone and will charge you for an $95 outpatient visit!Plus expect to wait at least an hour at each appointment. TERRIBLE.
I have been to many other DR. but she was the only one that end up helping me for my condition. She is very good at what she does. She knows her stuff.
Went for visit on a Tuesday; skin biopsy was taken on left facial cheek and I was told to come back on Friday for the results. Went back on Friday & was told I had basal cell skin cancer and put in the surgical room within 10 minutes. I was in a state of shock, had no one with me, and was given papers and told to sign them. When I asked about scarring, she said "don't worry about it" even though the papers indicated scarring was possible. I ended up with a 3 inch incision for a spot that was no larger than a pimple,and I will wear that scar for life. GO TO A DOCTOR WHO WILL TELL YOU ABOUT OPTIONS LIKE MOHS SURGERY rather than cutting you up!!!
had to wait for 2 hrs to see doctor, very unclean!!
I permantely have a large scar because of seeing Dr. Burnett. I have seen numberous dermatologists since my visit with her that were shocked to see such a large scar for such a minimal proceedure.Ive since had the same proceedure done in other areas on my body, but can hardly tell there is a scar there. I am not sure what the problem was but I do wish that if Dr. Burnett did not know how to perform this proceedure that she would have honestly told me before I had to live with this enormous scar on my shoulder. It is very embarrassing to constantly have to answer questions about where I got this scar and I have to tell them it was just a small skin cyst with a doctor that didnt know what she was doing.
I went for a routine check up and was slapped with a bill later in ecess of $ 400. Apparently tests were perofmed without my consent and sone kind of surgery was performed when I spent all of 5 minutes with the doctor. Repeated attempts to contact them have proved unsuccessful and now I have written to the Florida Dept. of Health and lodged a formal complaint.
I wish I had found this site before seeing her cost me nearly $200... I went to have a freckle checked and she biopsied it on the spot. I should have asked to call my insurance company first to make sure it was covered. It was considered an "in office surgical procedure" and was NOT covered. I was not advised of this possibility and did not think to ask as she scraped a layer of skin off of my upper arm. $50 to walk in...and $50 to return for the results. I asked to be given them over the phone and they refused. Said I must come in which really concerned me only to be told non-cancerous. THEN, I never received a bill from their office only a call from the business office advising them that I owed $90. I said I needed to check w/ my insurance company and I would get back to them and the man said fine. Two weeks later I get a collections letter for the original amount plus late fees... Yes calling slipped my mind, but I might have expected a follow up call. I paid the original amount and just got another letter for the penalty charges ($15)...I called and the same man was VERY rude and disrespectful to me. Not only will I never return, I will certainly never recommend this office.
I had the worst experience in their longwood office. They forget that I was in the exam room and took patients that came after me. it's was the most horrible experience and waste of time.
Dr Burnett is a great dr she is friendly and her staff are great they answer your call. I have Dr Burnett for 2yrs i will not chage her
Overall experience was very good. Dr. was knowledgable and direct. Initial appointment wait time was rather long, but all subsequent visit wait time never exceeded 15 minutes. Diagnosis of problem was spot on and medication provided was effective. Would recommend to family and friends.
Dr Burnett accurately diagnosed my skin condition after I had gone to three other doctors to cure my condition. Dr Burnett's treatment was through and complete and I am now free of the problem.
beware - unprofessional and disrespectful - overall a terrible experience
I truely liked her. She had a great bedside manner, she opened up everything she used in front of me. She wore gloves and acted very professional. She took the time to answer any questions I had. I would recommend her!
I have been to Dr. Burnett's office twice and was utterly unimpressed with her office staff and with her. She dresses very inappropriately for a physician. Looks more like she's going to a cocktail party than being in a professional office. She does biopsies without washing her hands and does not use gloves. The last time I was there she was coughing and sneezing and didn't bother to sanitize her hands before cutting into me. I would not recommend her at all.
Terriable Visit!!!!! Unprofessional doctor and office. Dr. wore a blue cocktail dress, high heel oversized shoes and a crooked wig. Looked more like a hooker than a doctor. Took a biopsy that became infected. I was left in the room with a male attendant who told me to take off my clothes as he watched. Did not give a complete exam as I requested. Would only do one biopsy at a time (said insurance company would only allow her to do one at a time). I checked with insurance company and this was not true. The bottom line was she could make more money if I returned for a 2nd biopsy. Overall, the worst medical experience I have ever had!!!!! I was embarassed, humiliated, and treated very unprofessional.