Eugene D Kaplan, MD, FIPP, DABIPP, MPH

I searched for a few months for a new pain management & was recommended to Dr Kaplan. The first time I met him, he was great but I was very disappointed with the staff. My appointment was for 2pm & without notification, they switched it to 1pm. So when I got there, they told me I was late & had to wait until everyone else was done. I sat in that waiting room for up to 3 hours. The doctor was great with helping me & told me he wanted me to come back the next day for an injection. I told the receptionist what time he wanted me to come back & she refused to set it up because she couldn't "legally schedule anyone after 4pm" unless the dr told her to her face. She wouldn't even go & ask him. So after a few weeks, I set up a new follow up appointment. It was for 3:30 but I got there 15 minutes early. I noticed that everyone, even people that came in after me, were being seen. I was not put in a room until 5pm! The nurse that was trying to get me in kept telling Jeff the PA to get me in a room but he wouldn't leave the room he was in. So she finally got me into a room to wait. At 5:30, the receptionists were all gone, some of the staff was leaving & I still had not seen the dr! I was then told; "he left for 2 hours today & I didn't know. I keep trying to get him in here". I could hear her telling Jeff to get in the room to see me. I finally got up & left shortly after. She asked if I wanted to reschedule & I said no because that was very unprofessional. He may be a great doctor but the fact that I waited almost 3 hours & never was seen, not even by the PA, was ridiculous! I have no intentions of returning. Due to their inconsideration, I have spent WEEKS in constant pain. Due to their inconsideration of while I was there waiting, my psychiatric problems got really bad & I had an anxiety attack after leaving there because I was shaking so bad from my anger. I hope someone reads this because that office needs to be re-evaluated. How do you leave a patient unattended while taking care of everyone else? It's completely unprofessional. I would never want to ruin his reputation but he needs to do something about his PA & some of the staff. I appreciate the nurse who helped me (Jennifer). She was the only one I was satisfied with. End of story.

I've been to many specialists in the area (even in NYC!) and I had gotten injections and surgery... The surgery left me with MORE pain, and the injections didn't do anything: ONE sessions with Dr K and he gave me a diagnosis (and explained that injections tend to not work because other docs do the bare minimum and inject BLINDLY with NO IMAGING- through inches of skin, fat and muscle, to try to reach a hole smaller than a dime... He uses TWO different imaging methods to ensure it ALWAYS gets to where it needs to be....) I AM FINALLY PAIN FREE!! It's been years since I've been able to play catch with my son... I'm living a normal life again! Thank you Dr K! You're AMAZING!

One of the most caring and capable physicians I have ever met (I'm 61), and who was finally able to relieve the extreme pain I hade been suffereing for well over a year, when no other doctor was able to. He managed to put me into his schedule immediately even tough he was totally overbooked. He knew how much pain I was in and it was worth every minute waiting to see him. Wonderful man and perfect role model of what a true professional doctor should be in his "bedside" manner and his practice. Thank you so very much Dr. Kaplan. --Diane Vogel

it took me four years to find this neurologist, my daughter has these horrible headaches, he cares about his patients believe me, i have been to albany med and to troy neurologist, he puts them to shame i would highly recommend him