Dr. Fernando Otero MD Patient Reviews

  • General Surgery Walnut Creek, CA

Overall Rating

4.1
  • 6 patient ratings
  • 3 comments

Last 12 months:

5.0 (+ 0.9)

8 Patient Reviews

  • Excellent
    67%
  • Great
    0%
  • Good
    17%
  • Poor
    0%
  • Bad
    17%
  • Friendly Staff
  • Promptness
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Wait Time 28.8 minutes

Showing 1 - 8 reviews

3.7 of 5
March 29th, 2012
non-return of $2000 deposit
Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Before my surgery I was required to give this office a $2000 deposit to cover expenses for the Dr. and his assistant the insurance company may not have covered. My insurance paid the Dr. and assistant negotiated rates in full and after 4 1/2 months I'm still chasing my refund.
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1.0 of 5
October 27th, 2010
NOT DOING HIS JOB
Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have had two appointments with Dr. Otero in two weeks and both times I waited for OVER an hour and a half. I had all of my previous records and tests sent over ahead of time and verified with his nursing staff that he had recieved ALL of my previous tests. During my first appointmnet he mentioned that he had reviewed my tests. Then on my follow up appointment he claimed that my tests had never come in and he still needed to review them. So the wants me to book a third appointment? This guy does not spend anytime review a chart before the appointment. I informed him that he was fired and I will gladley take my upcoming surgery to another surgeon.
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5.0 of 5
March 2nd, 2010
This Doctor was to the point- no hassle
Wait time
25.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
His office staff got all the paperwork done, I never had to call to Check-in, they were very proficient. It was nice to find a doctor that had everything in order.
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1.0 of 5
July 19th, 2017
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1.0 of 5
July 19th, 2017
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5.0 of 5
April 16th, 2017
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
September 30th, 2014
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5.0 of 5
May 16th, 2011
Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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