Dr. Fernando Romero MD Patient Reviews

  • Ophthalmology Katy, TX

Overall Rating

3.7
  • 35 patient ratings
  • 6 comments

Last 12 months:

3.0 (-0.7)

35 Patient Reviews

  • Excellent
    49%
  • Great
    9%
  • Good
    17%
  • Poor
    9%
  • Bad
    17%
  • Friendly Staff
  • Promptness
  • Wait Time 29.2 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 12 reviews

4.0 of 5
July 28th, 2016
Dr. is GREAT...however, Staff is rude, rude, rude
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
We have been going to Dr. Romero for over 15 years...He is very knowledgeable and fantastic doctor...and that is the ONLY reason we keep going back and enduring his rude and stupid staff. They are more interested in talking on their cell phones on personal calls and being rude than doing their job. From horrible telephone etiquette, arguing with me about what the doctor advised me to do to giving out the wrong prescription that the doctor told them to do....it's very frustrating and makes Dr. Romero look bad.
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1.0 of 5
October 22nd, 2015
GET YOUR ACT TOGETHER
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
man when multiple people are complaining about your staff you need to make a change. Or is it your wife who will not allow you to improve the overall bad review of your practice
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5.0 of 5
August 20th, 2014
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Very knowledgeable and professional; have been a patient for more than 10 years
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3.7 of 5
August 14th, 2013
ok
Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I really like Dr Romero but his staff is really rude & not helpful.Whenyou call for an appointment you are put on hold forever..They need more phone training,I have been in the waiting area and they answer the phone and not greet justa automatic " Dr Romero's can you hold? to every single call answered..I want to go back after 4 years but dread dealing with the front office staff.. debating to return..
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2.3 of 5
June 2nd, 2012
Did not feel my needs were addressed with this doctor. One of his staff messed up appotintmentsand when I needed information about what the doctor had said...I could not get this. I did not return to this office.
Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
February 7th, 2012
Rude rude rude staff!!
Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Dr was great. But office staff was rude and unhelpful! Rudest people I have delt with!
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5.0 of 5
April 4th, 2017
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2.0 of 5
February 2nd, 2017

2.0 of 5
November 11th, 2016
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1.0 of 5
July 21st, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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4.0 of 5
July 14th, 2016
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1.0 of 5
March 8th, 2016
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