Internists
19 years of experience

Accepting new patients
Nova Medical Assoc
2991 Crouse Ln
Burlington, NC 27215
336-586-0994
Locations and availability (1)

Patient Reviews ?

Overall Rating:
2.5
  • Currently 2.5 of 4 stars
Total Ratings

6

Total Reviews

4

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 2.5 of 4 stars
Promptness:
  • Currently 2.3333333333333 of 4 stars
Courteous Staff:
  • Currently 2.2 of 4 stars
Accurate Diagnosis:
  • Currently 2.25 of 4 stars
Bedside Manner:
  • Currently 2.5 of 4 stars
Spends Time with Me:
  • Currently 2.25 of 4 stars
Follows Up After Visit:
  • Currently 2.25 of 4 stars
Average Wait: 21 minutes
Some ratings provided by DrScore.
  • Currently 1 of 4 stars
 |  The worst staff and answering service  |  show details
by Ms. Sigma on Sep 6th, 2013

Most of the nurses (I've yet to see a doctor) I've seen at this office seem nice and knowledgeable enough, but the staff is atrocious. They are just plain rude. Also, if you have an urgent issue you are forced to go to the office as it's impossible to get a hold of ANYONE over the phone. You are forced to leave a message, which they say they won't return for 12-24 hours and sometimes they never return it at all. It also takes them up to a week to refill prescriptions that require authorization. I was also told over the phone I had a serious condition, but my nurse said it's not on my records. They might be a decent office if they hired better staff.

  • Currently 1 of 4 stars
 |  incompetent and unprofessional front office staff  |  show details
Sep 27th, 2012

This has been one of the worst offices I have encountered in quite sometime. The front desk staff is rude and lack the ability to communicate with and provide proper patient assistance. Simple paperwork seems to be quite a challenge for them.

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  • Currently 2 of 4 stars
 |  PAs are not training enough to care for patients without doctor's supervision  |  show details
Oct 16th, 2011

PAs are not training enough to care for patients without doctor's supervision. Some PAs are worse than others. When you try to talk to the doctor the staff won't give the doctor the message, especially when they are trying to protectg the PAs. Apparently, the doctor doesn't have enough time to see patients.

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  • Currently 4 of 4 stars
 |  Excellent primary physician  |  show details
Nov 14th, 2010

Dr. Khan has been my physician for 15 years and has always been available (including a couple of urgent issues) and caring. Now that I'm in my early 50's she's invaluable in helping me navigate choices and decisions through menopause. I trust her completely and highly recommend her. More importantly, other specialists I have had to see have been extremely complimentary of her skills when they see that she's my primary.