Dr. Frances Chen MD Patient Reviews

Overall Review

3.5
  • 11 patient ratings
  • 6 comments

Last 12 months:

no change

6 Patient Reviews

  • Highly Satisfied
    55%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    36%
  • Highly Dissatisfied
    9%
  • Wait Time 18.9 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 6 reviews

1.0 of 5
May 19th, 2015
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Misdiagnosed my gallstones for 2 years!!! Kept telling me it was a heart attack and kept sending me home. I had 21 visits with her over 2 yrs and she misdiagnosed me for 2 years, until my gallbladder ruptured!
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5.0 of 5
February 4th, 2014
Patient
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I think she really cares about her patients. I think she is over booked, as I try to be the first patient of the day, on Feb 3 I had to wait almost 30 minutes. It was a little after 8:30 when she came in. She is a caring, good doctor, and I appreciate her, have been going to her somewhere between 15 and 20 years. Will not change
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2.0 of 5
August 10th, 2012
Attitude
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Ch'Enis very good when the problem entails physical, visable ills. Her rating for this area is a 4. However if the complaint is not able to be seen or "proved" she is less than a rating of 2. Even after she recieved the medical file from previous doctor, and all the tests run that showed a pain problem. She refused to exam and fill out Social Security paperwork, in fact she lied when she said the letter she stated was in the paperwork, and for me to pick-up, there was no letter, and my attorney never recieved a letter as requested. She assumes any request is medication seaking. When she went to give me additionsl narcotic pain med., I requested a non-narcotic pain med. she just said no-no-no! I do not think she even listened.
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2.0 of 5
September 23rd, 2011
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Does as minimal as possible.
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5.0 of 5
January 12th, 2011
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This is the best doctor I have ever had. Never short changed. All explained fully. Really does care which is not typical these days.I love her and truely hope I have her for as long as I need her.
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5.0 of 5
November 24th, 2009
Professional, knowledgeable, accessible
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
I arrived significantly early for my first-ever appointment with Dr. Ch'en, and she was ready to see me even before I had completed the health survey forms. She explained to me that she would start by asking me a battery of standard questions, after which she would be happy to answer my questions. I am fortunate to be in excellent health, so I rarely answered a question "yes" that I had experienced the symptom or problem she asked about. In every such case, though, she followed up for details and explained the implications. When it came my turn to ask questions, Dr. Ch'en answered them all in full and educated me about the things I didn't understand. She used her superior knowledge to challenge my ignorant assumptions, but not in an arrogant or condescending fashion. She took me seriously as an educated layman and taught me several things in just this one visit. Her physical examination of me seemed comprehensive and in no way cursory. Overall, I am very happy to have found Dr. Ch'en and I look forward to working with her in future. I view my doctor as a "health coach" and I already have the confidence in Dr. Ch'en to follow her recommendations. Truly, I have never felt better about any doctor. I would recommend Dr. Ch'en to anyone without hesitation.
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