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Dr. Frances Herbert Is this you?

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9 Ratings • 1 Comment

4.0
  • 6
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  • 0
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  • 2

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 9 of 9 Ratings

Patient

Posted on June 19th, 2014

Would not recommend this doctor. Was a kidney stone patient of hers. Had lithotripsy to remove kidney stones. Was still hurting after a couple of weeks and went back to see her. She did an x-ray on me and I was to call her back in a few days. Called and her nurse said that I needed to come in and see her that same day. Did that and Dr. Herbert put me in a room and came in and shut the door. She said "you have cancer on your kidney!" I freaked out and she said you need to call your wife and both of you come back in and see me later today. Came back and she told my wife I had cancer and that she wanted me to see her surgeon. We saw him and he said he did not want to operate right now and keep an eye on it. Are you f---ing kidding me. Keep an eye on it so it can spread somewhere else in my body. What an idiot doctor and surgeon. Had second opinion done in Lubbock,TX. Had surgery to remove part of my kidney where cancer was. After a couple of days in the hospital the doctor who performed the surgery said the biopsy came back negative. NO CANCER just a CYST. What a relief. Dr. Herbert and her surgeon are both IDIOTS. She still had the nerve to charge me for my lithotripsy surgery and hospital bill. I informed her that she could stick that bill where the sun don't shine or I would see her in court for a malpractice lawsuit. A couple of days later I got this big envelope in the mail with all kinds of disclosure statements that they would get rid of my bill if I would sign the paperwork for not suing her. Now that I look back, I should have sued her for malpractice. DO NOT see this doctor ever.

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Five Stars

Posted on June 22nd, 2017

Four Stars

Posted on August 5th, 2016

One Star

Posted on April 16th, 2016

Five Stars

Posted on May 11th, 2015

Five Stars

Posted on February 24th, 2015

Five Stars

Posted on July 14th, 2014

Five Stars

Posted on July 14th, 2014

Five Stars

Posted on June 21st, 2012

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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