- Friendly Staff
- Wait Time
- Appropriate Followup
- Spends Time With Me
- Bedside Manner
- Accurate Diagnosis
- Easy Appointments
Share Your Experience
Have you seen Dr. Frances Robles-Pena?
July 31st, 2016
November 11th, 2015Misdiagnosed and Didn't Follow Up
I would not recommend this doctor to anybody. I went to her office because she was on my insurance, but I regret it. I came with my records and symptoms quite clear. Besides the fact that she was told that I was having the same attack of diverticulitis from the past, she poked my stomach and misdiagnosed me with IBS, prescribing Nexium. I tried calling her office, when the pain became more acute and I managed to speak to an assistant, but Robles-Pena never called me back. I had to go to a doctor out of my network, who did look at my records, and diagnosed me correctly.
October 28th, 2015Complete waste of time
Went in to receive a endoscopy. Have other multiple issues with Gastro. Never ever received a courtesy call or a follow up from her office. After numerous phone calls requesting information about my case, I had to hear from another specialist in the system about my test results. Totally different type of specialist. I would mot suggest going to her office at all. You will die waiting on her office to give you a follow up concerning your condition. Do not even attempt to call her to schedule an appointment. Very discourteous, disheartening and very upset that I was referred to this doctor. Never again.
July 13th, 2015
August 2nd, 2013Patient
Dr. Robles-Pena is wonderful. I was seen by her after being diagnosed with cancer in my appendix. She is so down-to-earth and explains things to you in plain English! I never felt rushed and in fact, she was asking questions that were in the back of my mind but I was afraid to ask! I had a colonoscopy at Galloway Endoscopy Center with her and was treated with professionalism and such caring attitudes. I highly recommend her.
April 5th, 2013
August 2nd, 2012
i think she was an amazing doctor and quickly reffered me to an excellent recovery
October 16th, 2011Unprofessional!
Although the waiting time was minimal, I only saw the doctor for 5 minutes, most of which she was on her cellular phone. Without even giving me temporary solution to my problems, she went on to say I needed a colonoscopy- which I did not need from my second opinion! The billing staff was all over the place and didn't even submit a claim when charging me $200 based on a simple chart that they had. I refuse to pay anything until my insurance was properly. Later, I received a bill for only $40. If I would not have pushed them toSubmit my claim properly, they would have kept my $200! That's so unprofessional! I would not recommend this office to anyone. UM doctors and staff are much more courteous and professional.
August 6th, 2017
May 3rd, 2017
January 14th, 2017
December 13th, 2016
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