Patient Reviews ? Write a Review
I highly recommend Dr. Noonan. He is a classical trained DO, yet open to alternative ideas and therapies. You will appreciate his bedside manner. He helped me to address recurrent miscarriage, after other Dr. dismissed it and gave me no hope.
My only complaint is the staff can be a little cold at times. Dr. Noonan is NOT cold.
Doctor Noonan is awesome! He listens to the patient pretty good and is very polite. The nurses are great! However, it is sad the way the receptionists behave in the office. I think the one name is Dory and there is an older blonde that is even worse! I used to see Doc Noonan but no stopped seeing him because I actually fear some of them office ladies. Maybe I'm a weak person and I don't want to be mean I hope that my complaint may prompt Doc to evaluate if his staff is an asset to his practice. Over all Doc Noonan is a great man.
Thank you for sharing your concerns regarding our office staff. Unfortunately, your concerns were never shared with Dr. Noonan while you were a patient here at Central PA Integrative Medicine or you would not have written such a defamatory review. We take all complaints and suggestions very seriously. Our office makes every attempt to provide a compassionate atmosphere. Dori is not a receptionist or front office staff. If you had dealings with her it was likely a follow up to a billing problem, accounts receivable, collections, etc. It's very important for any individual to carefully read the reviews and understand that there are usually two sides to every review. What many reviewers won't disclose is why they had a problem with the office staff. Most often if our staff does not connect a caller to Dr. Noonan immediately, or enforces a policy which the patient does not like, the office and/or office staff receives a bad review. One issue we encounter quite often is patients calling in for medicine refills, but wish to forego a visit with Dr. Noonan. Our staff has been trained carefully and specifically to decline a refill request and schedule an appointment for the patient requesting a medicine refill. They are doing their job as Dr. Noonan has requested. If you read many of the reviews there seems to be a common theme. Either the patient is very happy with their care and the staff is wonderful, or the patient is unhappy due to a staff member following the expectations of their job. If a reviewer wishes to post, it's their choice, however, please disclose the issue in a specific manner so others may get a complete picture of how our staff handled a problem. You are very welcome to contact our office to discuss this review.
stay away!! very rude office workers (most of them) and tries to charge lots of $$ for missed appt.
All missed appointments marked as "NO SHOWS" are charged a fee as permitted by law. It is the patient's responsibility to show for a scheduled appointment. Additionally, if a patient is insured there is a contractual obligation and responsibility on the patient to show up for scheduled appointments. Dr. Noonan has a waiting list of patients booked into the last week of September. Our financial policy and treatment consent forms clearly outline our expectations and our fee for missed appointments. A missed office visit is $25. When someone initially contacts our office to become an established patient, our office staff sends out a NEW PATIENT PACKET. That packet contains a copy of our financial policy as well as copies of consent forms for treatment. Individuals have time to read the policy and the consent forms prior to returning their demographic & insurance information. Patients are given an appointment for an initial visit. At the initial visit consent forms are signed by the patient and witnessed by a member of our staff. No one is required to sign the consent forms. If a patient declines to sign a consent form, treatment is not provided and the patient is free to seek treatment elsewhere. Our consent forms clearly state our expectations and our responsibilities as a healthcare provider. Patients who elect to participate in specific alternative treatments (nutritional approach) are required to sign consent forms for IV therapy treatments (which are nutritional and not paid by insurance). The consent forms clearly outline the patient's responsibility for arriving on time to receive an IV therapy treatment. Furthermore, if a patient fails to show, and does not cancel in advance, the IV therapy infusion must be discarded as it is prepared for each individual patient prior to the appointment time. Patient's have two opportunities to review the consent forms; once via the new patient information packet before becoming a patient, and finally on the day of their initial IV therapy. One of our staff clearly details the importance of calling in advance if the appointment must be canceled due to the cost of the infusion. If a patient fails to show for the appointment and/or fails to call to cancel, they consented to the financial responsibility associated with the alternative therapy. The patient will be billed for the missed IV therapy visit. Patient's know in advance to cancel, if they fail to do so, it's their financial responsibility to cover the cost of the discarded infusion. Due to the nature of the treatment (alternative), it is the patient's choice to participate in this type of approach. The consent form details the requirements and expectations. Additionally, Dr. Noonan requires appointments for medicine refills. We do not accept patient walk-ins when we have a full book of scheduled appointments. Dr. Noonan cannot simply write prescriptions for patients without having a face to face encounter. That is poor medical practice. Patients are required to show for the scheduled appointment time. As we have many patients waiting to see Dr. Noonan it is really a matter of common courtesy towards other individuals to show for a scheduled appointment. When someone fails to show up for an appointment and/or call to cancel an appointment, that is an appointment our staff could have given to someone who needed to see Dr. Noonan. Our policies are very clear and designed to protect you as a patient and also our liability and positive business practices here at Central PA Integrative Medicine. The consent forms were reviewed by The PA Medical Society for clarity. Dr. Noonan has a very busy practice. He prides himself in working with the patient and listening to their needs. It is essential that the office have policies that protect the patient and the physician. Should you have any questions regarding our policies, we welcome you to contact our office. Please direct your call to the office manager.
Only had 1 visit so far but have faith in his knowledge and experience. Going to follow his protocol and see how we make out.
In response to the last post, it's very unfortunate that Dr. Noonan received an overall poor rating due to a phone conversation. Our staff at Central Pennsylvania Integrative Medicine receives training on answering basic Lyme Disease questions. No one other than Dr. Noonan is permitted to answer specific questions which may be taken as medical advice. Our office staff is very happy to book an appointment for medical questions to be answered by Dr. Frank Noonan. If you feel you have been mistreated by a staff member, you are welcome to contact our office manager to discuss such concerns. We appreciate receiving feedback from patients and potential patients to better serve the community. Unfortunately, our office administrator did not receive such a call regarding your post. Please have the individual who had a bad phone experience with one of our staff contact our office. We are here to serve the community with quality healthcare and a positive environment. Thank you
I had a relative call Dr Noonan office and the person that answered the phone was very rude. So of course she did not make appointment I gave her some names of doctors that do care and office staff would be very polite and happy to be helping you. There is no reason to be rude. There are other Lyme doctors out there that are just as good or better.
I have been dealing with symptoms of hypothyroidism for many years. I even have a goiter but because all my blood tests were "within range" no doctor wanted to treat me. Dr Noonon is treating me and I'm finally feeling myself again! A wonderful caring Doctor! Also, my son is being treated for Lyme disease and he is being treated adequately. This is a doctor I know can be trusted!
Dr Noonan's experience and insight into Lyme and other tick related diseases makes him unique in identifying the acute problems that often go undiagnosed and treated. I suffered with the symptoms for over for years before being referred to him. Once he diagnosed and started treating me I began to see positive results within weeks.
very caring dr and awesome careing staff. must of gotten new staff since bad reviews. I was misdiagnes for lyme over 26 years had it since i was born got it from my mother YES LYME IS AN STD AND CAN BE PASSED FROM MOTHER TO CHILD IN THE WOMB AND BREAST MILK. now with a better lyme test i was finally diagnosed by dr noonan and am on the ROAD TO RECOVERY! getting my life back thank you Dr noonan
I am so very grateful to have found this office! Dr Noonan has given my my life back after finally being able to diagnose Hypothyroidism and very low progesterone! I had seen several other Dr's to no avail! Dr Noonan is a God-send! The nurses are great! The nurses and receptionists are easy to work with - but I have found Janice who does the auto ship to be very rude! She won't admit that she misunderstood a person. And she doesn't always understand what is going on. Make sure that you re-confirm what you tell her with the receptionists.
This doctor has given me new hope to life! I have been struggling with Lyme babs and Bart! With heart issues due to them. This man is very positive and I believe he has me on the right track! I stay positive and look and hope for a full recovery and I can't think of someone I would trust more!
I have been seeing Dr. Noonan for over 30 years. I hate to think about the day he retires! He is the best!!!
Dr. Noonan is very kind and compassionate and spends plenty of time with you during your visit, but the receptionists are a nightmare. They are so rude! They act like every question you have is the dumbest question in the world and are not compassionate AT ALL. If I had another option I wouldn't go there, just because of the receptionists. Avoid calling the office with questions or concerns at ALL costs! Honestly, with different receptionists, the appointment would actually be enjoyable. It is nice to have a doctor that listens to you and really seems to care. He goes above and beyond with making you feel comfortable!
outstanding in every way.....he and his staff are saving my life
Amazing doc. Gave me my life back. Secretary isn't nice but doesn't matter, doc is
What a wonderful caring Dr. Spends time with you and is very thorough. Glad we found him.
I have had Lyme Disease for 3 years. It has affected me psychologically, and the relapses have been brutal. I had a lumbar puncture and MRI to test and look for signs of the bacteria. Of course nothing was found. Someone recommended Dr. Noonan and I made the appointment. He diagnosed me with a coinfection(Bartonella), and started me on double dose of antibiotics for 3 months. I feel so much better, like I did before the Lyme. I believe Dr. Noonan is a great doctor. I would recommend him to anyone. Very knowledgeable about disease and treatment.
Finally, a doctor that has a clue! After 10 years of experiencing symptoms of an abnormal lifestyle, I am finally receiving true treatment. I have been to countless doctors to which most have drew a conclusion that I was depressed. How frustrating. I knew in my heart that ever since I had my son, something wasn't right. I experienced extreme fatigue, tendon issues, my blood pressure would drop to 88/49 (which some doctors would tell me that could be normal for me) even though I use to run 116/90 my whole life BEFORE having my son. I became allergic to several things and my heart would race. Labor day of 2013 I was rushed to an emergency room with heart rate over 200 yet my blood pressure was so low, was also in AFIB and the medications were not getting me out of it. No doctor could come to a conclusion. A friend recommended I see Dr. Noonan thinking that perhaps I may have Lyme. Took me several weeks until his office had a opening (apparently others know how great his is too) however, Dr. Noonan spent quiet sometime asking me lots of questions. He said he didn't feel as if I had Lyme. I wanted him to take the test anyways (to rule it out) and sure enough I didn't have it. Dr. Noonan felt it to be an issue with my glands. I showed him several papers indicating my tests have mostly all come back normal regarding my glands. He said, "with all due respect to these results" I would like to do more specific testing that are more accurate. (unfortunately my insurance didn't cover it) but I didn't care, I wanted to get to the bottom of it. And sure enough the test results showed a huge issue that was causing all my symptoms. Since then, Dr. Noonan has me on a natural treatment plan that yes is costly, HOWEVER, IT IS WORKING!!! I have to admit, I was hoping to just be able to take a magic pill (prescription) that would overnight just turn me back to normal. Dr. Noonan explained that he has not seen good success with prescription drugs out there for this issues and the side effects outweigh the benefits, After studying up on all he had shared...I am happy to say I have found thousands of documents upon documents supporting his diagnosis as well as his suggestions. I have since referred friends with different yet similar issues whom all have been extremely impressed and pleased with the outcome as well as are getting better. By far, Dr. Noonan has the best bedside manners I have ever witnessed and that is no small compliment, it takes a lot to impress me especially after all I have been through! I highly recommend if there is anyone out there who is suffering and not getting any answers to seek out Dr. Noonan office. I don't claim him to be a "miracle doctor" but I do claim him to be a doctor with an open mind who will truly take the time to listen to your situation and not slap a label on you when or if he doesn't have an answer. Someone who doesn't see things in black & white, that knows that sometimes, not all things are as they may appear and to keep looking.
Top-notch doctor. Does not overtreat and does not undertreat either. I was ill with Lyme, Babs, and Bart. Diagnosed with heart issues from lyme also. Once we treated the lyme which was my main affliction - the others dropped off. Was initially told might have to get a port put in but thanks to integrative therapy I didn't. Did 4.5 months of oral abx herbs and I have been off antibiotics for 3 months now and still doing well. I know if I do get sick again...I can go back to Noonan. Noonan and his office staff are a blessing and true life-saver to many. I waited a long time to write this review because I am someone that likes to wait before I do so I have an entire picture. Even if you worry - like I did, this is a doctor you can trust though it might take some time to figure that out.
Not every patient has Lyme Disease! I did not have it, even though I was convinced I did have it. My test from California was negative. Dr. Noonan helped me to find a specialist to address my problems which seemed a lot like Lyme. He was a very nice man. Extremely friendly and very informative. It's unfortunate when people have to resort to name calling and hurting the reputation of a professional who is genuine!
My experience with Dr. Noonan and his staff has been nothing but pleasant and accommodating. They went out of their way to get me in as quickly as possible and have been caring and compassionate during a difficult and trying time. I am making progress with my care and am thankful for Dr. Noonan's calm and reassuring manner.
Wonderful doctor and staff. Very friendly, helpful and always smiling. I felt in good hands under dr noonans care.
first thing, dr noonan asked 'tell me your story'. wow. AND he listened to it for as long as it took to tell. then he began in earnest to diagnos, explain, and treat. i left feeling hopeful for the first time in a long while.
Misdiagnosed for over a year by other doctors. Was told that my quality of life would be poor. I felt like a Zombie with new symptoms everyday. I did my own research and came across Dr. Noonan, who diagnosed me with lyme and Bartonella. Dr. Noonan made me feel comfortable. But I had my guard up because I have seen other doctors who gave me faith that they would help. Dr. Noonan was the right choice. After 12 weeks of treatment I felt human again, less pain, headaches gone, jaw pain gone, fever gone, prolactin levels back to normal, vision back to normal, etc. I'm not completely back to normal but I believe my quality of life is not going to be poor because of Dr. Noonan and his knowledge. Yes, some staff my be a little grumpy but Dr. Noonan and Jill are the ones you deal with the most and they are wonderful.
Over the last few months I have been struggling with Lyme disease. I have been to numerous doctors and have been on anti-biotics for about five months but they just aren't getting me better. I have also been told by doctors that I should just "feel better by now" and "maybe you are depressed and its all in your head." I can tell you that isn't the case. Dr. Noonan was the first doctor who took time with me. He listened to my struggle and finally diagnosed me. I am so grateful i found him. Even though i had to wait a month and a half for an appointment he was well-worth the wait and I would gladly do it again. I would HIGHLY recommend him for any patient who has Lyme disease.
I have known Dr. Noonan as a patient for a long time. He is a kind and caring physician. He has given me so much help and support with my problems. Not only does he have a great bedside manner, but he also is very good at diagnosing problems. I visited a number of docs before a friend suggested Dr. Noonan to me. I also have to say that the office staff has always been very kind and accommodating of my every need. They even told me to call if I have further questions or problems. This doc is one-of-a-kind! If you are looking for a doctor that knows his stuff, then look no further. Not sure about all those others negative comments. I have never had a problem with Dr. Noonan or his staff and I have been a patient for several years.
Staff is rude and uncaring. Refused to assist me with my IRS audit by providing me with a total of a past year's costs. Got lost on way to his office driving from Philadelphia and was accused of lying. He overstates his expertise with Chronic Lyme patients and pushes his own costly therapies.
The office staff always provides an itemized superbill and any receipts at the time of payment. It is the patient's responsibility to maintain those records. We will provide copies of previous years payments that includes a record retrieval fee due to the amount of time involved in procuring them.
I have had 4 interactions with this office - making the appointment, day of appointment, calling for blood results & calling again for blood results. One of those interactions was decent. The office staff (at least two of the females) are RUDE and failed to call with results that they scolded me for calling about a month after my visit. I have to go back unfortunately but will look elsewhere for treatment. Doctor may be considered good - I'm not seeing anything special though.
I have had Lyme disease for 10 years.I found Dr. Noonan one year ago....he diagnosed my co-infection as well. This doctor and his staff have saved my life.Dr. Noonan is up-to date in diagnosis and treatment. His staff are my angels.He is active in the latest research and a member of Illiads. His bedside manner, empathy and wonderful personality are the icing on the cake. These folks are heaven sent and have given my life back to me.
Dr. Noonan and his staff were very professional and knowledgeable. Feel very comfortable with him.
Doctor Noonan saved my life. He has been treating me for Lyme for about 5 months. Before I went to see him I had been passed around to 8 different doctors all of which had a different method for treating me. All of their methods worked initially but my illness came back worse each time I was taken off antibiotics. Within 1 month of treatment with Doctor Noonan I could walk without a limp again. Doctor Noonan has spend his career researching and learning about Lyme Disease so that he can help as many people as he can who are affected by it. I think he feels like it is his personal mission in life. He is doing a wonderful job and I literally owe him my life. Before him my quality of life was maybe a 3 at best, now a 10. Please do not wait to see him!!
Dr Noonan is professional and personable. He really listens to your input during your appointment and you never feel rushed. He has a holistic approach to medicine and know when to make referrals to accomadate you medical needs. Stellar Dr. The office staff is spectacular and accomadating as well. What a great team and great experience.
Nobody could tell me what was wrong with me until i found Lifestyles natural medicine and the office currently of Dr Noonan & i was diagnosed w/ very high levels of Lyme Disease. They do an excellent job of taking care and following up w/ the patients.
The first doctor to listen, to care and to help fight this horrible disease. If you are a lyme patient and are ready to take on this disease and cure it, come see Dr. Noonan.