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Dr. Francis Rommel Is this you?
  • 5
  • 1
  • 1
  • 1
  • 2

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
25.3 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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10 Ratings with 2 Comments

1.0 Rating

March 25th, 2013

Office logistics poor, keeping a schedule unacceptable

Many mistakes made with the scheduling, instructions, follow-up and the sharing of results. Last two appointments I never saw the dr. First time it was an emergency and the last time he was an hour behind. Did not get a courtesy call on the delay and if I did, I would have been able to save my entire day. Instead, I blew a day, did not get the help I needed and I am now looking for a new doctor. The irony here is that if I pulled that I would have been billed for a no show. Where is the justice here?

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Appropriate Follow-up
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3.7 Rating

February 23rd, 2013

Dr Rommel tried to help my son with his urology issue. When he couldn't help us any longer he did a wonderful job of recommending us to go to duPont Childrens Hospital in Delaware. He did call us a few times to see what the outcome was with my son. He was very nice to us whenever we were in his office and made my son feel at ease. I wish I could say the same thing about his staff. My son had surgery a few weeks ago @ duPont and he came home with a catheter in him for 2 wks. When I called Dr Rommel's office for help with his catheter tape, the nurse told me they don't have anything to help me, and refused to allow me to talk to Dr. Rommel. I found this very unprofessional and disturbing.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

October 6th, 2017

2.0 Rating

December 13th, 2016

5.0 Rating

June 8th, 2016

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

4.0 Rating

September 4th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

May 2nd, 2015

5.0 Rating

November 12th, 2014

5.0 Rating

May 27th, 2014

1.0 Rating

December 16th, 2011

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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