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Dr. Frank Kriger Is this you?

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15 Ratings • 2 Comments

4.0
  • 10
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  • 2
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
40.7 min

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Showing 12 of 15 Ratings

Knowledgeable Doctor; Rudest Office Staff Ever Encountered

Posted on March 21st, 2016

Dr. Kriger has a pleasant bedside manner and is very knowledgeable. The typical wait time has been close to two hours. The most significant problem with Dr. Kriger's practice is the office staff. His receptionist Karen, who you have to deal with for everything with the office, is the rudest individual I have ever encountered. Comments such as, "I'm extremely busy, you'll just have to call back this afternoon," should not occur. She is unhelpful, condescending, and treats you as if you are a bother. She should be ashamed of herself for treating patients in that manner. I can only hope Dr. Kriger has not heard the way she speaks to people because it would be really sad if he was aware and is continuing to let it occur. Despite the fact that Dr. Kriger has been a wonderful doctor, I am now looking elsewhere to save myself the indignity of dealing with his staff.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Doctor Seem Knowledgable but Very Rude Staff

Posted on October 9th, 2015

On the first visit I waited roughly 2 hours past my appointment time which they had me show up early to fill out paperwork. Never got an apology for the wait. I had some lab work done for my second visit. When I showed up I got lectured over and over again from the front desk lady how I should have know better. She showed me the lab work and angrily asked "Does this look like everything you were supposed to have?" I have no idea what lab work the doctor ordered nor do I understand how to read it enough to know what it should have. Today I called to have one of my prescriptions updated. The response was " why didn't you get that done when you were here last". I didn't even know what to say. I talked her into filling it but I couldn't remember how many milligrams I was taking which I got more attitude about. At the end of the call I cancelled my appointment, which is 3 weeks from now, because I will be out of town for work. Than I got to here more attitude about the cancellation and again about not getting my prescription filled at my last visit. I won't be going back.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on November 13th, 2017

Five Stars

Posted on August 17th, 2017

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on March 23rd, 2017

Five Stars

Posted on February 15th, 2016

Easy Appointment
Promptness
Friendly Staff
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Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on September 13th, 2015

Easy Appointment
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One Star

Posted on August 3rd, 2015

Four Stars

Posted on May 22nd, 2015

Wait time
10 minutes
Easy Appointment
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Friendly Staff
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Appropriate Follow-up
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Five Stars

Posted on May 14th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on March 27th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on November 16th, 2014

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