Dr. Franklin Longo MD Patient Reviews

  • Ophthalmology Schenectady, NY

Overall Rating

3.7
  • 9 patient ratings
  • 3 comments

Last 12 months:

4.0 (+ 0.3)

3 Patient Reviews

  • Highly Satisfied
    67%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    33%
  • Wait Time 27 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

1.0 of 5
August 29th, 2016
Office receptionist
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This young lady, who answers the phone, has such hostility it is unacceptable and it occurs each and every time. She doesn't let you gonidh a sentence, accuses you of "arguing" you (when you are asking a simple question), and NEVER calls you back when she stated she will (this has occurred the last three times). Who needs it. Office is like a factory...you are going from one person to the next. $$$ os all they care about...no flexibility with patient scheduling.
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1.0 of 5
June 2nd, 2015
Too busy for the patient
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
After waiting approximately an hour , as I did for the last visit also, the Doctor spent 3-4 minutes with me. I'm not certain that I received a thorough evaluation. The visit summary reported that I was improving using prescribed drops for a diagnosis that I don't have. This was just a routine visit. I have no confidence in the service provided.
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1.0 of 5
January 27th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Excellent: Was my Eye Dr. for 5 Years for both prescriptions and cataract surgery on both eyes.
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