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Patient Reviews

Patient Reviews ?

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3.0
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Don't buy a hearing aid from these people. show details Don't buy a hearing aid from these people.
Jan 19th, 2015

Dr. Owens is very nice but his office staff is not. They do not return phone calls. We purchased a hearing aid there which never worked and they would not stand behind it. A costly error.

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Looking for your next ENT? Keep looking. show details Looking for your next ENT? Keep looking.
Jun 7th, 2013

* Three appointments, different times of day, repeatedly one-hour wait followed by a visit of maybe 10 minutes, max * Staff does not return phone calls, whether you wait patiently well past the promised "1-2 days for non-urgent calls" or give up in desperation and hit *0 while listening to the interminably long outgoing message -- when leaving messages in a desperate attempt to get some kind of answers, be aware that (1) your message more than likely will be misunderstood no matter how clearly you stated the question (e.g., I left a message with a question about the specialist to whom I'd been referred, only to find that when I tried in vain to get in touch with the nurse after waiting four days, she had left a note saying, "We don't handle those things, you have to go see a specialist for that" (!?)) * If you are thoughtless enough to - egads! what *will* these blasted patients think of next? - read up on your symptoms and what they might suggest, be prepared to be alternately talked down to and brushed off with little or inaccurate info about the factors under consideration [see RateMD reviews from other patients in '07 and '12 who had the same experience] * Lab tests will be referred to an excellent lab just around the corner, far more patient-friendly and helpful than any medical staff at Owens Ear Center -- but don't count on the doctor having actually obtained them or looked at them before you arrive (and that one's not just me, either - see RateMDs for others with same experience) * When referring to a specialist, does not consult with that specialist before having the other doctor's office call the patient, causing delay and (at least in my case) confusion when the specialist claims not to be needed and refers to a different, less-specialized facility with no explanation -- gave me cause to doubt *both* doctors' advice * The one question at right I couldn't answer: "Accurate Diagnosis" - at this point, who can say? * Really should consider getting a tattoo of "you may just have to live with it" so as not to tax his vocal cords