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Well, unfortunately I have to agree with most of the reviews here. And I did not think I would ever do that. I have been going to Dr. Amundsen since 2004. My husband, until he passed this year, said Dr. Amundsen is the only doctor he would go to in Oklahoma! Last week I had an appointment for which I was fifteen minutes late. I realize a patient should be on time but I was delayed at work and did not leave the office as early as necessary. ( I am an attorney and my time is valuable too!). When I arrived at his office, for my appointment with the Nurse Practitioner (Dr. Amundsen was on vacation) I was told that since I was 15 minutes late I could not see the NP. I offered to wait but they said I had to come back the next day. Instead I went across the street to see another Nurse Practitioner at Urgent Care. There I was treated with respect, consideration and only had to wait about 20 minutes. Without an appointment! I respect and admire Dr. Amundsen very much but because of his rude, insolent and inconsiderate staff I will NEVER use D. Amundsen's services again.
Doctor Amundsen delivered 2 of my children. I lived in Moore and only gave him a shot because I was referred there due to his experience with asthmatics. I drove from Moore to Mustang regularly after that. He went above and beyond to take care of me and personally went out of his way to make phone calls to get me the medicine I needed when my insurance wouldn't cover it. Also, I was in an abusive marriage when I first started seeing him. He called to check on me many times and even called my mother to check in. He helped me escape a bad situation. He is by far the best doctor I have ever seen and I have so much respect for him as a human being. He listens and shows concern. You don't see a lot of that these days. Unfortunately, his staff is another story. The front office is not prompt in returning phone calls and it's a little tough to get an appointment sometimes. 10 years ago, it was much different. Things were very professional and it was easy to set an appointment and get your phone calls returned. I really hope that this issue can be resolved.
I see a lot of negative reviews about the staff of this Wonderful doctor. I am here to tell you that I have known him since he was a very good teaching doctor over at the OUHSC. Yes, his move into private practice has caused some time issues, and new staff changes that create problems with scheduling and return calls, but the reason for this is that Dr. Amundsen will talk and listen to his patients and a lot of times that can cause overages in appointment time, and longer wait times for the patients. Believe me if I had not had to move away from there I would still be seeing him, I can work through surly, or incompetent staff, I have before. I would much prefer a doctor who does listen to me and takes what I say as important (I am very proactive in my medical care and have a medical background) and sometimes even agrees that I have valuable input to my treatment. It took me a year to find a doctor that was half as good as Dr. Amundsen is down here, most would talk to me once and because of my forthrightness about how I view the doctor patient relation, they would not see me due to my insistence that I was going to be active in my health care. If you find a doctor as good as Dr. Amundsen, sometimes it is worth the hassles of staff that feel they don't make enough money to do the job they are asked to do.
This doctor is a good doctor with bad business. His staff from making a appointment, to the nurse in back are horrible, rude and do not care about the patients at all. If you are sick you better go to urgent care center because you are not getting in to see him for atleast a week. And dont even try to get a refill on RX they will not fax pharmacy and then say they didnt receive fax. The women who answers the phone does not care about your well being at all. If you get to the nurse you have just bothered her and her attitude lets you know. Hope you dont have test ran, good luck getting results. Take it from me get another doc, run to nearest doc and save yourself.
I think Dr Amundsen is a great doctor who cares about his patients but the staff is a different story! His black assistant lacks for any personality at all. She never smiles and when she calls me for my lab results, it sounds like she is reading from a book. She never changes the tone of her voice ( very monotoned) and appears she doesnt have a clue about medical knowledge! The staff changes like the wind. Always new faces and seems like new rules everytime I go in there. It's ashame he doesn't have more "professional" office manager and billing person than his "greedy" WIFE (who is NEVER there) not to mention a 2-3 hr wait for a cough! I think it's time to change doctors! billing person than his WIFE.
I quit going to this office about two years ago entirely because of the office crew. The treatments and bedside manner were always second to none. Getting in to see the doctor, usually dicey. Submission of insurance/ billing paperwork is apparently only completed if someones life is threatened. Copays changed with every visit, and we had a fantom $5 that for some reason was never allowed to be payed off. Time management has always been an issue here also. Appointment times are apparently only for the patient to adhere to.
Dr. Amundsen is a wonderful person with an excellent bedside manner, but he's really hard to get into see and his staff could care less if you get in or not! I was 5 mins late for an appointment and turned away, only to go home and have a heart attack. but it's OK we have to wait an hour or more to see him. He has miss-diagnose me several times over all the years of seeing him. I was in the hospital going in owing him a little, but after 2 days in the hospital, seeing him twice, I was again turned away AFTER going into his office, telling me my bill was over $800. UMMMM Of course it's his money hungry wife that is his book keeper & office manager, trust me, she wants that money! Doesn't care anything at all about his patients. We were turned away, not only on this but his wife came into the front lobby and talked all our business right in front of a full office of patients. We asked if we could go some place private to discuss this and she wouldn't hear of it. Now I will say here, we had spoken to the doctor a couple weeks before about the bill and was told not to worry about it! Never expect a phone call back from his nurse or staff, because it will never happen. All you hear are excuse after excuse. I have many friends I have referred them to him and they came away really upset and refuse to go to him again!
The staff seemed to be VERY YOUNG and un-educated on what the duties of front office means. Billing is the WORST and what makes it more tacky is it's HIS WIFE doing the billing, talking about setting yourself up for FAILURE!! He spent alot of time explaining to me what my symptoms were and what we were going to do to fix it, which made the wait that much easier to accept.. I would recommend this physician but BEWARE of The BILLING DEPARTMENT and NEVER expect a call back
He's a great family doctor that actually takes the time to listen to you and discuss your treatment, options, etc. The front desk staff seems a little young and pretty new, but they get the job done.
Love the doc, but the staff is just awful. Wait time is unacceptable, good luck if you have a question and need to get a response back, getting Rx's refilled is a nightmare, office staff is rude, Nursing staff is nice enough but horribly inefficient. Too many good docs out there to suffer through the supporting staff to see this one. If not for the poor quality of the staff, I would rate the doc himself higher. He may be a good physician, but clueless about running a practice.
Although the doctor may be nice his staff definately is not and he does not seem to care about his patients at all. I have an enlarged liver and gall stones and they waited for over a month before they called. They called on a Friday I was at work and called back at noon to which I was told it was after hours and I would have to wait till Monday even though it was the same person who had called me! The next friday I called there was no nurse there to talk to. Then called back 2 more times to which I was disconnected both times after being put on hold. I am in excrutiating pain so I called back to finally find out this information. I am aggrevated that no one thought it was pertenent enough information to call more than once!!!!!! I will never go here again and I would suggest if you want a caring staff look somewhere else!
they are nice people but I waited over an hour and a half for them to come talk to me for 4 minutes. Then I waited 20 more minutes to get a note to go back to work!!!
I love this doctor and he is just the best. But staff (nurse) simply won't return phone calls. She has been dismissive. I have been to the point, several times, where I think of going to another doctor because I am absolutely frustrated with the lack of response. When my medication is running low and I try to get a refill they don't seem to forward messages or seem to have any sense of urgency on getting things refilled. This has happened, repeatedly. They have failed to receive faxes from pharmacies at a rate that is way out of line with other doctors I've been to. I hate getting a prescription refilled because it is such a cluster. When I have specific questions, I don't get calls back and have to follow up, several times and even write letters. Once I get to the doctor, he is just wonderful and I always end up coming back because of him. The front desk has always been good to me - it is the nurse that is frustrating. But meet her in person and she is nice as can be.
VERY DIRTY. WHEN YOU NEED TO WASH YOUR HANDS THERE IS NO SOAP... THEN THER IS NO TOWELL... THEN WHEN YOU WANT TO THROW IT AWAY YOU HAVE TO LIFT THE WASTE BASKET LID WHICH IS COVERED WITH FILTH THAT YOU CAN SEE. LEAVIN YOU TO WONDER HOW MANY PEOPLE DIDN'T BOTHER AND TOUCHED THE DOOR KNOB... THE waste backets in the exam room was the same way. SOME OF THE STAFF WAS VERY NICE, ONE WAS ANNOYED.DID NOT FOLLOW UP WITH MEDID NOT INFORM ME OF MY TEST RESULTS IN A TIMELY MANNER... I HAD TO CALL THEN CALL AGAIN A WEEK LATER
You will put up with the staff because he is a very good doctor.
I've been visiting Doc for years now. He keeps things put simple and clear. He always adresses any comon concerns without being asked.
Dr. Amundsen is a wonderful physician. He has taken care of my family for years, however his staff is the most horrible staff I have ever encountered. The front desk is rude and very inappropropriate to patients. The nurses are rude and sometimes use bad language in front of the patients. I love Dr. Amundsen but unfortunately I'm looking for a new physician because I cannot contine to deal with his staff.
It is almost impossible to get in to see him. His desk staff is poor
Doctor is GREAT. His front office staff is HORRIBLE
Dr. Amundsen is a wonderful doctor. He has taken excellent care of my family. I definitely recommend him to anyone. However, my issues are with his staff. It takes longer than normal to get a referral. I have had to be very aggressive in calling them often or else it will not get done. They are rude when I do so, as well. The nurse often will not call back on the same day if I have called for advice on a health issue. When I have gotten a callback I have been treated as if my question wasn't important and I was wasting their time. I have witnessed talk about other patients out in the open from the staff, which violates HIPPA. Very unprofessional staff!
Dr. Amundsen has always taken great care of my family. He always makes you feel comfortable and never makes you feel stupid for asking any questions. He also will take as much time as needed with you. Which is why it can be hard at times to get in and you may have to wait, but he is well worth the wait. Unfortunately some of the staff act as though you are a hassle and even speak harshly of the patients not only to them but to each other where other patients can here them in the rooms. He seems to have trouble keeping some of the more curtious staff. I would absolutely recommend him though if you want a doctor that will care about you not just your symptoms.