Dr. Gerald Ford MD Patient Reviews

  • Ophthalmology Tempe, AZ

Overall Rating

4.4
  • 20 patient ratings
  • 4 comments

Last 12 months:

4.7 (+ 0.3)

20 Patient Reviews

  • Excellent
    75%
  • Great
    10%
  • Good
    0%
  • Poor
    10%
  • Bad
    5%
  • Friendly Staff
  • Promptness
  • Wait Time 10 minutes
  • Appropriate Followup
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Spends Time With Patients

Showing 1 - 12 reviews

5.0 of 5
December 5th, 2015
great doctor, problematic billing practices
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Generally great, but the billing system is quite strange. I get charged my insurance co-pay of $30, PLUS another $30 (not clear why) and my Flex Care account always rejects reimbursement, even when I send receipts etc. I think it's the way that the billing dept makes out the receipts. I have even gone TWICE back to the Dr office to say "your receipts are being rejected for reimbursement because my Flexcare says that I only paid 30." I will go one more time because Dr Casserta is great but if I continue to have this problem with fishy billing and my not getting reimbursed, I will go to another ophthalmologist with a more straightforward billing practice.
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1.0 of 5
August 24th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr. Ford is quiet, professional and thorough in his assessment. I appreciate his subtle sense of humor.
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5.0 of 5
July 20th, 2009
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Appropriate Follow-up
I had to leave for a job overseas and had a short window of opportunity to see an eye specialist. I called Dr. Ford's office and they were able to schedule me immediately. The service was top notich. The staff was efficient, friendly and courteous. What more could you ask for?
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2.3 of 5
January 2nd, 2009
Cataract surgery
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Screw up in performing my left eye cataract surgery. His failure statustics should be questioned before you use him.
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4.0 of 5
August 21st, 2017
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5.0 of 5
July 6th, 2017
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5.0 of 5
July 6th, 2017
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5.0 of 5
August 6th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
May 20th, 2016
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5.0 of 5
January 26th, 2016
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5.0 of 5
November 24th, 2015

4.0 of 5
October 26th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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