- Friendly Staff
- Appropriate Followup
- Spends Time With Me
- Bedside Manner
- Accurate Diagnosis
- Easy Appointments
- Wait Time
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Have you seen Dr. Gerald Russell?
Pathetic, rude staff
Posted on December 6th, 2016
Dr. Gerald Russell and his staff, specifically his nurse, Brenda, and the office manager, David Bandy, cannot be trusted. They totally botched on an attempt by Walgreens (and me) to get a prescription refilled. Three days went by after Walgreens called and e-faxed the request. There was no refill or call from Russell's nurse so I went in person to the office four days after the initial request. I was greeted with lies and hostility. They also have not sent all of my records, which I requested a few weeks ago. I was a patient of Russell's for 20 years, but no more. And just now, the receptionist said she can't help me with the records and then hung up on me. There are many better choices for medical care in Farragut.
When you need a great GP, he is the man!
Posted on July 1st, 2016
We have been with Dr. Russell for 20 years and love him dearly! He is a great GP and I would not go anywhere else. Easy to talk to staff and get questions answered right away even if you have to call them. They are busy but will get back to you in a timely manner.
Posted on July 31st, 2015
poor customer service
Posted on June 12th, 2012
Attempting to speak to the doctor or Nancy, his assistant, is nearly impossible via telephone. You have to make an appointment and go to the office to ask a question. I'm changing doctors for this very reason.
Posted on February 17th, 2011
Dr. Russell is the most compassionate, empathetic physician that my special needs daughter has encountered. He is the utmost professional, has extensive knowledge and has a gentle bedside manner that we so appreciate. I highly recommend his practice.
Posted on October 13th, 2017
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