Dr. Glenn Pasternack MD Patient Reviews

  • Vascular Surgery New York, NY

Overall Rating

3.8
  • 4 patient ratings
  • 3 comments

3 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    25%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    25%
  • Wait Time 5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

5.0 of 5
June 27th, 2013
A good old fashioned...
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Wow--what a great experience. I normally am pretty uncomfortable around doctors, and Dr Pasternack and his kind staff were knowledgeable, efficient, and he took really terrific care of me. No rush, he looks you right in the eye and communicates well--plus he's a superb surgeon. Thanks!
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1.0 of 5
June 3rd, 2013
Dr is ok but Very RUDE staff! Wrong billing system!
Wait time
5 minutes
Easy Appointment
Promptness
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
We know doctor is good. But he seems in a hurry to get appointment over with. Staff is very RUDE!!!! Staff needs to be trained on proper customer service. The name of front Desk/ office manager is Susan. She is dealing with patients or Relative of patients. She should not raise her voice even if it irritates her that she is getting frequent calls. I am not surprised if dr. Pasternack is losing patients because of her attitude. She should be fired or retrained. Because of her we are not seeing doctor anymore •  General Comments: Even the billing department for this doctor is not Doing a good job. They billed the patient directly instead of contacting the insurance first. They charged us $150 for the visit when we had a proper referral and should have been charged only a copayment of $10 according to insurance. Are they double billing? This is not right!Why didn't they contact the insurance first which is the right protocol . Dr Pasternack should Review performance of his staff. Clearly they are untrained and have no knowledge of proper customer service
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4.0 of 5
January 12th, 2009
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Seems to be very good at what he does although when seeing him, he always seems to be in a hurry.
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