Overall Review

3.8
  • 8 patient ratings
  • 3 comments

Last 12 months:

5.0 (+ 1.2)

3 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    13%
  • Neutral
    0%
  • Dissatisfied
    38%
  • Highly Dissatisfied
    0%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 23.3 minutes

Showing 1 - 3 reviews

4.0 of 5
October 7th, 2014
Great doctor tough to see
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I think he's a great doctor just tough to get into and wait times are bad. They had me wait for doctor, then see him then do tests which could have been done while I waited for him. I think they need more good doctors, not enough.
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2.0 of 5
August 24th, 2014
Same - Good doctor, horrible staff
Wait time
20 minutes
Easy Appointment
Promptness
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Same experience as the first reveiwer. Dr. Stevens is a good doctor. However, the IHC staff at the Holladay clinic is the worst I have EVER encountered. Turnover is rampant - you never see the same people working there when you go for your next visit. They feel as if greeting or processing patients is the LAST thing they need to do. They're supposed to be answering phones by the stated start time - that's a joke. I get the repeated feeling that the overall problem must be whoever is managing them. The recruitment, training, attitude....is incredibly bad - and the tone is set at the top. C'mon, IHC: Replacing the staff management was WAY overdue even before the move. After the move, it's gotten WORSE!
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2.0 of 5
February 22nd, 2012
Shame that the office staff is a joke.
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Stevens is a fine doctor and cares for his patients. The office staff makes having him as a primary care dr a misserable experience. They are extremely rude and act as if you shouldn't be troubling them with any questions.
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