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Dr. Heather Donato Is this you?

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12 Ratings • 4 Comments

4.0
  • 5
  • 3
  • 3
  • 0
  • 1

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
45.2 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 12 Ratings

Expect to wait

Posted on June 7th, 2017

While I was pregnant, every time I would go to the doctor I would have to wait multiple hours (expect to be there for 3-6 hours from check-in to leaving) I really like Dr. Donato and she always apologizes for the long wait but it still gets old fast. I was there the other day and it was the second time that I had less then a 30 minute wait.

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Customer Service

Posted on August 26th, 2014

I have only seen Dr. Donato once and had filled out a request for them to fax to my old OBGYN's office for my records. I learned last week while calling w/a concern I have that the records were never received. So, I faxed them my old labs from before I became a patient of theirs for review and they had me to redo the labs last week. The results have come back and I faxed them yesterday to the nurses attention and ask to please have her to call me. Three phone calls later and a day, still no word from the Dr. Customer service is definately Not a strong point w/this clinic. I would like to know that I matter to my Dr.

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5 Star Doctor

Posted on February 28th, 2013

Dr. Denoto is a fantastic doctor and person. I have NEVER met a doctor more concerned about my well being than the next patient in line. Because of this, you might wait unusually longer than at another doctor. But trust me, she is worth it. She is kind, great listener, compassionate, tries all avenues to fix what needs fixed and she remembers you, the person, not the customer. I have recommended her to all new comers to the Memphis area, and they all love her.

Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on July 11th, 2011

excellent doctor just be prepared to wait and wait

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Three Stars

Posted on September 25th, 2017

Five Stars

Posted on August 26th, 2016

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on November 25th, 2015

Four Stars

Posted on November 17th, 2015

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Posted on May 1st, 2015

Five Stars

Posted on October 29th, 2014

Four Stars

Posted on August 7th, 2014

Four Stars

Posted on June 5th, 2014

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