Dr. Heather Lake DO Patient Reviews

  • Rheumatology Columbus, OH

Overall Rating

3.5
  • 21 patient ratings
  • 3 comments

Last 12 months:

3.9 (+ 0.4)

3 Patient Reviews

  • Highly Satisfied
    52%
  • Satisfied
    5%
  • Neutral
    5%
  • Dissatisfied
    14%
  • Highly Dissatisfied
    24%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 20 minutes

Showing 1 - 3 reviews

5.0 of 5
August 18th, 2016
No BS
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
She was very matter of fact and straight to the point. I didn't need coddled, I just wanted a plan of action and that is exactly what I got. She listened to what I am sure was very confusing explanations regarding my symptoms.
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2.0 of 5
August 26th, 2014
Staff is not courteous
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The receptionist at Dr Heather Lake's office is was not courteous. It took 30 minutes for the receptionist to schedule an appointment for my next visit. The receptionist did not know how to input another patients information in the computer. She could have stop to check me out but she continued to search on the computer. I was also disapointed with my overall service because Dr. Lake knew how long, I was sitting there waiting. I will be looking for another rheumatologist with a more courteous staff.
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1.0 of 5
February 6th, 2014
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Found out recently she misdiagnosed a condition when I consulted with 3 other doctors. Plan to file a complaint with the AMA.
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