Dr. Hector Hernandez MD Patient Reviews

Overall Rating

3.8
  • 20 patient ratings
  • 4 comments

Last 12 months:

4.0 (+ 0.2)

4 Patient Reviews

  • Highly Satisfied
    40%
  • Satisfied
    40%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    20%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 31.5 minutes

Showing 1 - 4 reviews

1.0 of 5
July 30th, 2015
Worst staff ever!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Was refered by my physician. Called for appointment and here it started... Same story of many others as i read in reveiws. Wonam on a phone - Joyce - was rudest ever! She wouldn't even make an appointment before she sees my insurance card. I am very well insured i have two insurances. And the doctor was in a network of both. But NO! This wise alec woman doesn't appreciate anybody's time. She thinks i have nothing else to do as drag myself to their office in a middle of a work day just to show her insurance cards so she can make an appointment for me. Who does that?! Even if the doctor could be good (which i'll never know) he had to loose his license just because his office in so rude. I will never spent another second calling to that office even if this would be the last ENT on Earth. Woudln't give even one star...
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1.0 of 5
April 17th, 2014
Worst office Staff
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This was the worst experience we ever had with a doctors office. We were trying to schedule an appointment for my grandmother. Every time we called as they never return phone calls as promised by the office manager Jenifer we were give different excuses. The scheduler was out. This is season and we are busy. We cannot make appointment right away which I said that was fine I just wanted an appointment did not care when and they still refused to make one was told they would have to call back and hung up.
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4.0 of 5
May 18th, 2012
Great Doctor, Horrible Manager
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The Doctor was great and treated my wife professionally. However I was shocked at how his wife, the office manager yelled at her staff and treated a patient poorly in front of all of us in the lobby.The woman told everyone she was the doctor's wife, be little the kind staff and then argues over money. Very unprofessional. I believe her name was Laura or Lauren. either way the Doctor should keep his wife home and let the excellent staff take care of the patients.My wife will not return.
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5.0 of 5
January 13th, 2012
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
After other ENTs gave me 4 rounds of the wrong antibiotic, he was the first ENT to actually rid me of Sinusitis. By endoscopy, he sampled and lab analyzed the nasal discharge, then using the correct Antibiotic.
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