Dr. Helen Matthews MD Patient Reviews

  • Obstetrics and Gynecology Castro Valley, CA

Overall Rating

3.4
  • 8 patient ratings
  • 4 comments

Last 12 months:

3.0 (-0.4)

8 Patient Reviews

  • Excellent
    50%
  • Great
    13%
  • Good
    0%
  • Poor
    0%
  • Bad
    38%
  • Friendly Staff
  • Promptness
  • Wait Time 21.3 minutes
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Appropriate Followup

Showing 1 - 8 reviews

1.0 of 5
April 12th, 2017
poor communication
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
The most disappointing part is the office or doctor doesn't verify with the insurance and tell you about the costs. You get an outrageous bill later! The insurance tells you that no one called to verify. The insurance tells you that it's the doctor's responsibility to tell you the cost and what insurance will cover. Then the patient can decide what to do. Not the other way around when you get a bill!
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1.0 of 5
July 13th, 2016
A Strange Appointment
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
I found it very odd that a Gynecologist would also be a "coolsculpting" Dr as well! She spent very little time with me and just about told me "what are you doing here". I was referred by another doctor who suggested I needed a gynecologist exam. I would never recommend this doctor.
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1.0 of 5
July 11th, 2012
An uncaring physician
Wait time
20.0 minutes
Worst experience ever, terrible bedside manner, would rather deliver a baby on my own than go back to her.
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5.0 of 5
October 15th, 2009
Dr. Matthews is thorough and caring
Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I saw Dr. Matthews for the birth of my second child, and she was excellent. She thoroughly asked how I felt, examined me, was kind to my child who came to my appointments with me. She called me at home, personally sorted out billing issues and was very attentive in the hospital. Excellent experience.The only complaint I had was with her office. If I had an afternoon appointment, I had to wait at least 40 minutes to see her. If I made an appointment first thing, I saw her right away. Her staff was wonderful, but the office she shared with another dr. had some rude staff.She has since left her office (in Hayward), which I applaud, but I have no idea where to find her, and the staff that is left, won't give me any information on her. I need to find my records! If you're able to see her though...you won't regret it.
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5.0 of 5
January 4th, 2017
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5.0 of 5
April 25th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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4.0 of 5
February 15th, 2016
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5.0 of 5
December 8th, 2014
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