Dr. Henry Martinez MD Patient Reviews

  • General Surgery Lake Jackson, TX

Overall Rating

3.4
  • 10 patient ratings
  • 1 comment

Last 12 months:

4.0 (+ 0.6)

1 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    10%
  • Neutral
    0%
  • Dissatisfied
    10%
  • Highly Dissatisfied
    30%
  • Wait Time 55 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
January 21st, 2013
Incompetent
Wait time
55 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Don't use this Dr because his staff is incompetent and he defends their actions. My mother waited over 2 mos for them to refer her to Sugarland Methodist for a needle biopsy. The receptionist never faxed the order to them and when she finally did, she didn't get prior authorization from the ins co and the appointment had to be cancelled. Methodist tried caling them, leaving msgs asking them to return their calls, but they would not answer their phone or call them back. When I call to complain to the office mgr, the receptionist tells me that she is either, out for the day or the week. They do not return phone calls, and I think they must have caller id because they will not answer when I call from my land line but answer on the first 1 1/2 rings if I call from a cell phone.
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