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Dr. Hernan Castro-Rueda Is this you?

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16 Ratings • 4 Comments

3.3
  • 6
  • 2
  • 2
  • 2
  • 4

Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
12.5 min

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Showing 12 of 16 Ratings

Office Doesn't Understand the Term Customer Service!

Posted on March 22nd, 2017

I showed up at my scheduled appointment in extreme pain from my left knee. Before coming I had gotten knee xrays. I moved mountains to attempt to get to my appointment this morning on time. I came in 10 minutes late and was told I had to reschedule. I was shocked. I've been seeing various doctors for decades now and have NEVER been told I had to reschedule when a mere 10 minutes late. I would understand 15 minutes but in light of doctor's habits of keeping patients waiting upwards to an hour and more, I could not believe they would have a 10 minutes policy. When I asked a few times what accommodations they made for patients who were kept waiting by the doctor for more than 10 minutes, I got no answer. Obviously the patients' time is a lot less important to them. The office manager (April?) obviously didn't care at all when I talked to her. Her attitude was cold and bordering on rude. I guess because there are a limited number of rheumatologists in this area they place no emphasis on customer service. Having a background in sales, I'm always shocked when businesses have such unfriendly policies and attitudes toward their customers.

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Four Stars

Posted on May 13th, 2016

Great bedside manners. Made me feel comfortable with my questions and concerns.

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Ph D

Posted on September 11th, 2013

I had a very good experience with Dr. Castro- Rueda regarding my joint and inflammation pain. It got really bad and debilitating... I realized I needed a rheumatologist. I felt he really cared and carefully listened and asked me multiple questions about my symptoms, ordered needed test before selecting appropriate treatment and medication. I have been almost pain and inflammation free for a year now, depending on the weather conditions I take aspirins to ease the pain and that is enough, Dr. Castro-Rueda monitors my progress every 6 months with blood work and office check ups.

Wait time
10 minutes
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Asymmetrical Relationship With Patients

Posted on August 3rd, 2012

I was 12 minutes late for an appointment and was turned away. I rescheduled the next day. I showed up 10 minutes early but did not get called out of the waiting room until 12 minutes after my appointment time. I got up expressed my extreme dissatisfaction and left. Obviously Dr. Castro-Rueda expects behavior from his patients that does not apply to him.

Wait time
15.0 minutes
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Five Stars

Posted on July 24th, 2017

Wait time
10 minutes
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Three Stars

Posted on November 3rd, 2016

Four Stars

Posted on May 23rd, 2016

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One Star

Posted on October 15th, 2015

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Five Stars

Posted on September 28th, 2015

One Star

Posted on August 20th, 2015

Two Stars

Posted on August 15th, 2015

Easy Appointment
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Four Stars

Posted on November 4th, 2014

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