Dr. Hernan Castro-Rueda MD Patient Reviews

  • Rheumatology Mission Viejo, CA

Overall Rating

3.2
  • 15 patient ratings
  • 4 comments

Last 12 months:

2.0 (-1.2)

15 Patient Reviews

  • Excellent
    33%
  • Great
    20%
  • Good
    7%
  • Poor
    13%
  • Bad
    27%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Spends Time With Patients
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Appropriate Followup
  • Wait Time 13.3 minutes

Showing 1 - 12 reviews

1.0 of 5
March 22nd, 2017
Office Doesn't Understand the Term Customer Service!
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
I showed up at my scheduled appointment in extreme pain from my left knee. Before coming I had gotten knee xrays. I moved mountains to attempt to get to my appointment this morning on time. I came in 10 minutes late and was told I had to reschedule. I was shocked. I've been seeing various doctors for decades now and have NEVER been told I had to reschedule when a mere 10 minutes late. I would understand 15 minutes but in light of doctor's habits of keeping patients waiting upwards to an hour and more, I could not believe they would have a 10 minutes policy. When I asked a few times what accommodations they made for patients who were kept waiting by the doctor for more than 10 minutes, I got no answer. Obviously the patients' time is a lot less important to them. The office manager (April?) obviously didn't care at all when I talked to her. Her attitude was cold and bordering on rude. I guess because there are a limited number of rheumatologists in this area they place no emphasis on customer service. Having a background in sales, I'm always shocked when businesses have such unfriendly policies and attitudes toward their customers.
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4.0 of 5
May 12th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Great bedside manners. Made me feel comfortable with my questions and concerns.
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5.0 of 5
September 11th, 2013
Ph D
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I had a very good experience with Dr. Castro- Rueda regarding my joint and inflammation pain. It got really bad and debilitating... I realized I needed a rheumatologist. I felt he really cared and carefully listened and asked me multiple questions about my symptoms, ordered needed test before selecting appropriate treatment and medication. I have been almost pain and inflammation free for a year now, depending on the weather conditions I take aspirins to ease the pain and that is enough, Dr. Castro-Rueda monitors my progress every 6 months with blood work and office check ups.
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1.0 of 5
August 2nd, 2012
Asymmetrical Relationship With Patients
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I was 12 minutes late for an appointment and was turned away. I rescheduled the next day. I showed up 10 minutes early but did not get called out of the waiting room until 12 minutes after my appointment time. I got up expressed my extreme dissatisfaction and left. Obviously Dr. Castro-Rueda expects behavior from his patients that does not apply to him.
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3.0 of 5
November 3rd, 2016
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4.0 of 5
May 23rd, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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1.0 of 5
October 15th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
September 27th, 2015

1.0 of 5
August 20th, 2015
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2.0 of 5
August 15th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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4.0 of 5
November 4th, 2014
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5.0 of 5
October 6th, 2014
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