Dr. Howard Epstein MD Patient Reviews

  • Urology Saint Augustine, FL

Overall Rating

3.4
  • 31 patient ratings
  • 3 comments

Last 12 months:

3.0 (-0.4)

33 Patient Reviews

  • Excellent
    39%
  • Great
    6%
  • Good
    26%
  • Poor
    10%
  • Bad
    19%
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Friendly Staff
  • Promptness
  • Easy Appointments
  • Wait Time 18 minutes
  • Appropriate Followup

Showing 1 - 12 reviews

3.0 of 5
December 1st, 2015
Easy Appointment
Promptness
Friendly Staff
Poor customer service. I had such a poor experience just trying to set up an appointment, I ended up going to another Doctor, which by the way, their customer service was great. The staff at Dr. Epstein's office was not the least bit concerned or supportive of my very serious symptoms. They set me for a "consultation" 3 weeks from my referral date and wouldn't consider any expedited treatment. I called Shands, described the same symptoms and they set a consultation for the next day and placed a "tentative" hold on a test/biopsy time. The difference in patient care between the two calls was amazing. So glad I cancelled my appointment with Dr. Epstein.
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1.0 of 5
October 20th, 2014
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have chronic kidney stones. Dr. Epstein apparently did not know how to handle this. He told me my stones were small and should present no problem, even though I told him I was in pain. He suggested that perhaps I had a back problem. I do not recommend him to anyone with chronic stones.
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5.0 of 5
May 25th, 2012
Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
If you have a major problem after hours you can call his office and he will call you back. I have talked to him a 2am in the morning and when he is out of town. Very few doctors will do that. A great Doctor
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5.0 of 5
July 24th, 2017
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5.0 of 5
July 24th, 2017
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1.0 of 5
July 18th, 2017
Easy Appointment
Promptness
Friendly Staff
Bedside Manner
Spends Time with Patients
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4.0 of 5
July 18th, 2017
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4.0 of 5
July 18th, 2017
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3.0 of 5
May 28th, 2017
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5.0 of 5
February 2nd, 2017
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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1.0 of 5
December 2nd, 2016
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients

3.0 of 5
November 3rd, 2016
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