Dr. Hulon Crayton MD Patient Reviews
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28 Patient Reviews
- Friendly Staff
- Appropriate Followup
- Spends Time With Patients
- Bedside Manner
- Fair and Accurate Diagnosis
- Easy Appointments
- Wait Time 14.5 minutes
Showing 1 - 12 reviews
One of the special attributes about Dr. Crayton is his ability to "connect" with his patients. If they ask questions about his avocation, he's quick to make conversation in order to put them at ease during the screening process. Recently, our practice has found it necessary to release a couple of patients due to their noncompliance, among other issues. We are never rude to patients, but if someone acts out, and causes a disturbance for other patients, we are firm with the person involved and hold them responsible for their actions. This reviewer is an example of the type of person who will act out, but won't take responsibility for their words, in order for us to address them directly. We are very secure in the fact that our almost two decades of quality service and medical care will continue to place us as the leader in the market in Rheumatology. Our patients are always encouraged to speak candidly, directly to us, whenever there is a need, and we stand ready to help. We believe readers, who have common sense, will be able to ascertain truth from fiction and will see that some reviews are nothing more than a blatant attempt to give another physician a competitive edge. Unfortunate, but true, in this age of Social Media. We encourage you to come in to our offices and interview us should you need Rheumatological assistance. Pain is not normal, and we are here to help.
It is unfortunate that online sites allow people to post reviews without identifying themselves. When we don't know the author of negatives reviews, we cannot address their complaints directly and specifically. In this case, unless the doctors that were seen practiced in the same specialty as Dr. Crayton, this person is comparing apples to oranges. Not everyone has the depth of knowledge Dr. Crayton has in his specialty, nor is there another Rheumatologist in the region with a Masters in Hospital Administration like Dr. Crayton. Our practice catches issues that others have missed that could have been fatal as well. It is our belief that this patient may have been shortsighted - or - perhaps didn't want to pay for the services they received. Rheumatology is not cut and dried, and has a multitude of levels within the specialty. To come to a proper diagnosis, the assessment must be thorough with the appropriate tests being given as set by protocol. If this patient had a problem with their payment, there are numerous patient assistance programs that we could have contacted on their behalf, but we can't "read the mind" of someone who won't communicate with us. Patients must address their needs candidly in order for us to be able to help, which we always stand ready to do. If a dissatisfied patient is in need, all they have to do is ask us for assistance. It is regrettable when people take this avenue to act out their dissatisfaction rather than being upfront and honest with the people involved. We suspect this may have been one of the patients we have dismissed from the practice due to non-compliance. Not every medical practice is a good match for some patients, but we know that our satisfied patients are what has kept us in business for almost two decades, and for that we are extremely grateful.
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