Dr. Irene Tong MD Patient Reviews

  • Rheumatology Pasadena, CA

Overall Rating

3.6
  • 5 patient ratings
  • 1 comment

1 Patient Reviews

  • Highly Satisfied
    60%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    20%
  • Highly Dissatisfied
    20%
  • Wait Time 35.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
July 4th, 2013
I will not return...
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have had to wait over an hour on the three times I have visited Dr. Tong's office, without so much as an apology from her or the staff. One might expect such wait times from a cardiologist or OB/GYN, given the uncertain patient conditions they treat, but not a rheumatologist. This is just poor office management and patient relations. After having to wait 1.5 hours today, I left and found another rheumatologist who was much more accommodating and courteous. Further, all Dr. Tong did on the last appointment was flip open a laptop in front of me (which I found impersonal), type notes, order blood work and ask a few questions, without any examination of joints, etc. I am in the medical profession, and can tell you that hers is an odd bedside manner. The only upside to this office is the electronic medical records system they just implemented, allowing patients to check their labs online.
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