Dr. Ishrat Rafi MD Patient Reviews

Overall Rating

4.2
  • 18 patient ratings
  • 4 comments

Last 12 months:

5.0 (+ 0.8)

4 Patient Reviews

  • Highly Satisfied
    67%
  • Satisfied
    11%
  • Neutral
    0%
  • Dissatisfied
    22%
  • Highly Dissatisfied
    0%
  • Wait Time 30.6 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 4 reviews

4.0 of 5
August 25th, 2011
Horrible Staff
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Like others have said the staff is horrible. I love Dr Rafi and she is the smartest and most educated Dr I know but the staff is horrible. I call there and am put on hold forever. They are rude and ignorant and don't know the meaning of phone manners. When I walk in the office I feel like I am in a different world fromt he moment I check in to the moment the Dr walks in the room. I wish management would pay attention to reviews and hire a brand new staff. With myself being 8 months pregnant I am not sure of what I may do the next time someone at the front desk smacks their lips at me.
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2.0 of 5
August 2nd, 2011
Staff Issues
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The staff at Dr. Rafi's office are unpleasant, and often times rude and condescending. They are my primary reason for leaving Dr. Rafi's care. When I call, I am put on hold for ages, multiple times. I was recently billed for a visit that I was never there for, since she is no longer my doctor. When I called to address the situation the staff refused to talk to me and insisted I call the billing office. Now the billing office has to try to get them to talk to them about whether or not I was actually there, and they too are frustrated. In summary, it just wasn't worth remaining a patient here. I found another, great, St.Agnes affiliated office, and am very happy with the change.
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5.0 of 5
July 5th, 2011
Best OB GYN OFFICE in Town
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I've been a patient of Dr. Rafi for 5 years. She has delivered two babies for me, performed one surgery on me and has diagnosed/treated a slew of womanly issues. You can trust her to know her stuff, get it right and do it all in a caring, friendly, timely manner.
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5.0 of 5
November 30th, 2009
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Rafi is an excellent doctor, she makes you feel comfortable, and is easy to talk to. I refered my daughter, and she has referred her friends. Thank you Dr. Rafi for all your help.
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