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Dr. Ishrat Rafi Is this you?

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18 Ratings • 4 Comments

4.3
  • 12
  • 0
  • 2
  • 4
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
30.6 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 18 Ratings

Horrible Staff

Posted on August 25th, 2011

Like others have said the staff is horrible. I love Dr Rafi and she is the smartest and most educated Dr I know but the staff is horrible. I call there and am put on hold forever. They are rude and ignorant and don't know the meaning of phone manners. When I walk in the office I feel like I am in a different world fromt he moment I check in to the moment the Dr walks in the room. I wish management would pay attention to reviews and hire a brand new staff. With myself being 8 months pregnant I am not sure of what I may do the next time someone at the front desk smacks their lips at me.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Staff Issues

Posted on August 2nd, 2011

The staff at Dr. Rafi's office are unpleasant, and often times rude and condescending. They are my primary reason for leaving Dr. Rafi's care. When I call, I am put on hold for ages, multiple times. I was recently billed for a visit that I was never there for, since she is no longer my doctor. When I called to address the situation the staff refused to talk to me and insisted I call the billing office. Now the billing office has to try to get them to talk to them about whether or not I was actually there, and they too are frustrated. In summary, it just wasn't worth remaining a patient here. I found another, great, St.Agnes affiliated office, and am very happy with the change.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Best OB GYN OFFICE in Town

Posted on July 5th, 2011

I've been a patient of Dr. Rafi for 5 years. She has delivered two babies for me, performed one surgery on me and has diagnosed/treated a slew of womanly issues. You can trust her to know her stuff, get it right and do it all in a caring, friendly, timely manner.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on November 30th, 2009

Dr. Rafi is an excellent doctor, she makes you feel comfortable, and is easy to talk to. I refered my daughter, and she has referred her friends. Thank you Dr. Rafi for all your help.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Five Stars

Posted on July 27th, 2016

Five Stars

Posted on May 27th, 2015

Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on January 7th, 2015

Five Stars

Posted on August 5th, 2014

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown ttcqeayetrwczwezdueawsrsbdyr

Five Stars

Posted on July 22nd, 2014

Two Stars

Posted on July 11th, 2014

Two Stars

Posted on June 19th, 2014

Five Stars

Posted on June 17th, 2014

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