Dr. Jacob Kitchener MD Patient Reviews

  • Neurology Springfield, IL

Overall Rating

4.5
  • 21 patient ratings
  • 5 comments

Last 12 months:

4.1 (-0.4)

21 Patient Reviews

  • Excellent
    81%
  • Great
    5%
  • Good
    0%
  • Poor
    10%
  • Bad
    5%
  • Friendly Staff
  • Promptness
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Wait Time 13.8 minutes

Showing 1 - 12 reviews

1.0 of 5
December 16th, 2015
Strict & Rude
Easy Appointment
Promptness
Friendly Staff
Over 2 years ago my wife missed an appointment due to her M.S. here.That morning she couldn't get out of bed. Of course I couldn't cancel with a 24 hr notice. So I went to the office to explain my wife's condition having 40 scars and active lesions. They stated come back after 1 year with a new referral. We did that and still got refused care. I tried again here recently and they said not at all because they moved patient appointments to fit her in on her original appointment. That my wife's M.S. was an inconvenience even though they are a neurologists, obviously the patient doesn't come first. My wife's doctor sent a new referral and received a letter stating she missed several appointments, remember she missed one appointment due to a severe medical condition and was not offered another appointment and falsified a letter to stop her doctor from referring her again. I'd say in my opinion this place is a waste of time and totally unfriendly when something doesn't go their way. Such harsh punishment for missing one appointment and no sympathy for with those with severe conditions. I asked what happened to the 1 year return and denied us again, they said it and stated the doctor does what he wants with attitude. Wow what a god complex. May the true God forgive them. Next stop BBB for their poor service for this is no lie and all people should be aware before they try this office in Troy at least.
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5.0 of 5
August 4th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
He is outstanding. He called me at home to check on me.
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5.0 of 5
January 9th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
This appointment was made and Doctor seen at Miami Valley Hospital. He is currently no longer with that facility, need to locate his new practice site. Dr. Kitchner is a physician that I would recommend to everyone that would need his service.
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5.0 of 5
May 7th, 2008
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
cordial
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5.0 of 5
January 18th, 2008
Excellent
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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2.0 of 5
August 8th, 2017
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5.0 of 5
August 6th, 2017
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5.0 of 5
June 28th, 2017
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5.0 of 5
June 13th, 2017
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

4.0 of 5
April 10th, 2017
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2.0 of 5
February 6th, 2017
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5.0 of 5
January 2nd, 2017
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