Dr. Jacquelyn Perna DO Patient Reviews

  • Family Medicine Waltham, MA

Overall Rating

3.0
  • 24 patient ratings
  • 6 comments

6 Patient Reviews

  • Highly Satisfied
    38%
  • Satisfied
    13%
  • Neutral
    4%
  • Dissatisfied
    8%
  • Highly Dissatisfied
    38%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 40.2 minutes

Showing 1 - 6 reviews

1.0 of 5
April 17th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Horrible bedside manners!
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1.0 of 5
May 29th, 2014
NO CONFIDENCE IN HER KNOWLEDGE
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I think she is ok but as a scientist, I prefer a doctor who knows what they are doing but Dr. Perna does not seem to know enough. I give a a B+ for looking up things when she doesn't know, rather than misguide her patients, but she looks up EVERYTHING on her computer and always seemed strapped for medical information, even when i think some things should be obvious. I have tested her on numerous occasions and lets just say, i would not want her treating my baby or something like that... I however thought she made a little effort /some effort to get to know me.
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1.0 of 5
August 24th, 2013
Rude!!!
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
For a physician to walk into an exam room and not apologize for the hour wait is upsetting. Dr. Perna walked into the room and said "if you decide not to take care of your health then that's your perogative". When asked to discuss health issues during an annual physical appointment. She says she doesn't have the time and another appointment is needed to speak about other ailments. She lacks empathy, has no bedside manners, does not know how to break things down to non english speaking patients. I do not doubt the knowledge of Dr. Perna but I am truly disappointed with how she treats her patients. I would not recommend her to others.
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1.0 of 5
May 15th, 2013
Awful doctor, practice, office.
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Perna is easily the worst doctor I have ever been to visit. I stuck it out with her for almost a year hoping she would change, but she continued to make me wait for over an hour every visit, never listened to my issues, needs, or feelings regarding my health. She always sat at her computer and typed. Never EVER made eye contact or showed concern even when I would be crying talking to her. I feel I was clearly misdiagnosed after gaining 20 pounds in 4 months, swollen ankles, sore joints and depression she decided to test my thyroid many months later after I demanded a TSH test to check my levels. She is a horrible representation of a doctor. My TSH levels were never under control while under her care. She never followed up or tested my levels without me asking. I feel bad for anyone still under her care. Take my advice and leave. SHE IS NOT GOOD FOR YOU.
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1.0 of 5
April 7th, 2012
Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
When I first met her, she made me wait for almost an hour for a physical. And when she finally showed up she didn't offer a simple apology or explanation as a courtesy. She only works a few days at the Waltham location and often squeezes in too many appointments on the same day. After making me wait for so long, she only spent about 10-15 minutes with me. I felt rushed and intimidated.I found her to be very arrogant and condescending. She didn't have the time to listen to my health complaints. Still, I put up with her for a few visits, only because I thought she was thorough - if not compassionate! I found out later that she did not take my symptoms seriously enough and I ended up having to see a specialist. Needless to say, I am no longer her patient and, I would not recommend her to anyone. While I agree that doctors do not need to be friendly, I do not want a PCP like Dr. Perna, who doesn't treat patients with respect. At first,
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2.0 of 5
September 29th, 2011
OK depending on your needs
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I often have a very long waiting time - over an hour. This is every single time I have an appointment. Big complaint. She is very thorough but lacks compassion for people.
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