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James E Crout MD Patient Reviews

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Overall Review

3.4
  • 14 patient ratings
  • 5 comments

Last 12 months:

4.0 (+ 0.6)

5 Patient Reviews

  • Highly Satisfied
    36%
  • Satisfied
    29%
  • Neutral
    0%
  • Dissatisfied
    7%
  • Highly Dissatisfied
    29%
  • Wait Time 19.9 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 5 reviews

1.0 of 5
October 13th, 2014
Patient Integrity
After being seen at ADC Rheumatology for years, Dr Crout banned me from ADC because of a $68.00 charge from the radiology clinic that had nothing to do with his office. At the time (over 15 yrs ago) the billing office sent a charge to CHAMPUS instead of TRICARE and after I repeatedly called them nothing was done. When Crout questioned this charge I explained what was happening but he and his clerk would not look into it and banned any further visits. It is now obvious that his profits depended on collections not his patients' integrity.
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1.0 of 5
June 21st, 2012
Will not listen to patient when having drug interaction
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I tried many times to tell Dr. Crout that Lyrica was giving me some severe side effects. He said no such effects were listed for the drug. Well I had them and he told me I was making it up. Now I can't use another doctor from Austin Diagnostic Clinic which I have been a member since 1998.
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4.0 of 5
February 21st, 2012
Knowledgeable and a bit distant
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He seems knowledgeable and conservative.He has a lot of experience and seems positive in nature. He is not the caring type of doctor who will follow up with a phone call. It is difficult to get through to his nurse. I do wish for a more responsive doctor. I didn't get the feeling that he cared at all.
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1.0 of 5
January 26th, 2012
Disappointing
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I went to this doctor for fatigue and headache. When my bloodwork indicated it was not an autoimmune problem, and my symptoms did not fit the profiles he described, I expected to be referred elsewhere. I was quite surprised when I was instead told to take prednisone for a month, and told "if it doesn't work, it's unspecified connective tissue disorder. If it does help, it's fibromyalgia." This was worrisome in both its lack of logic, the shotgun prescribing of drugs, and I felt it was borderline disrespectful to people who DO have fibromyalgia. I went elsewhere, and it turned out to be a sinus infection. I will not be returning to Dr Crout.
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5.0 of 5
July 7th, 2011
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been going to Dr. Crout for years. He is the best doctor I have had for my Lupus Disease.
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