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I would recommend anyone to Dr. Heltzer's practice. He is very professional and knowledgeable in his field. His demeanor is very calming and puts you at ease. I know that I am receiving the best information regarding my diagnosis and being guided in the right direction for my care. I have often complimented him on his staff. They are always so friendly and helpful.
Wow. Worst visit I ever had. First off the staff is rude. There is Julie at the front desk who is mean, abrupt and makes the whole experience a nasty one. The doc is a nice guy but he runs so far behind that he spends no time with you and rushes through the visit. Before I could ask any questions, he starts walking backwards out the door as he is talking. Then You have the great delight of having to deal with queen Julie again. In the words of one of the nicer front desk girls, "dont worry about Julie, you don't have to see her everyday like some of US. Merry Christmas!" Not a good experience. Am not going back. May try his partner out instead. I hear he is a class act. But that means I would have to see Julie again. .......
Extremely skilled and professional. True expert in the field. And great perk: great personality. Very funny.
Performed my cataract surgery. He and his staff were excellent.
This was probably amongst the worst medical experiences ever. and most expensive. I check in 15 minutes prior to my meeting as required. Then that is where the saga began. I waited 3 hours for my exam! My billable hours are $600 an hour. I waited 3 hours in a cramped, hot, noisy waiting room with old magazines for nothing. Then when I complained, the front desk staff says that Heltzer books 45 patients per day. That means he sees 7 patients per hour. That means he spends about 8 minutes per patient. But it gets better. Because of those eight minutes--you spend 6 of them with some nurse. He runs in for (like seriously) 45-75 seconds. He looked rushed, sweaty, nervous, and upset. I had no confidence at all in anything he said. Oh and to top it all off like a giant cherry, because this simple eye exam had now become a four hour ordeal, his parking lots charged me a massive parking fee for the maximum daily amount. And I was charged some so-called refraction fee for the eye exam his nurse gave me. And they even tried to sell me some $800 eye glasses. This guys is a real work of art. Here is my take: Heltzer is McDonalds Medicine at Ritz Carlton Prices. One thing I am sure about, I will never go back and this is certainly not the same practice that Dr. Chavis created. It is a disgrace.
I was certainly fearful about the changes in vision in both of my eyes. I saw Dr. Heltzer and he was able to diagnose the two different types of cataracts I had, I found the office to be efficient and the staff to be friendly, comforting and knowledgeable. More importantly, Dr. Heltzer assuaged my fears and I had the cataracts removed and intraocular lenses inserted. I am able to see better than I have been seeing in decades. Dr. Heltzer's "bedside" manner is comforting and he was able to explain to me in layperson's terms all of what I was experiencing, what was involved in the procedures and what to expect after. I recommend Dr Heltzer without reservation or hesitation.
I am a patient at the Champlain Ophthalmology office. I am treated very well and the staff is always professional. When I complete my exam I always see David at Potomac Optical. He is a pleasure to do business with. He gets my highest recommendation.
I have three words to say about my experience here: YUCK, YUCK, YUCK. And then when I bought a pair of eye glasses and they broke in less than 3 months--the lenses literally popped out of the frame, the guy would not fix it. Said not covered by the warranty, When I complained to office, they said they have nothing to do with the optical shop and take no responsibility for the quality of eye glasses and eye ware sold in the middle of their waiting room. can you believe that? seriously? Really? Seriously? They said they are two totally different companies. Whatever dude.
Extremely long wait in the waiting room and to see him, he was okay doctor but had very unfitting, incompetent staff. My first clue should have been when I called to schedule the appointment I could barely understand the woman's broken English??? Very unprofessional.
He is ok. Nice guy. Cant really say whether he is a good doctor. Im sure there are better ones out there. I know you wait forever in the waiting room to see him, he is always running behind by like hours. That can be annoying. That also means he you inevitably get a super rushed visit. Not impressed by the staff. Nice office, very bright, I like the windows. Not sure if I would recommend. Still on the fence about that one. Sorry couldnt be more helpful.
Dr. Heltzer is a very knowledgeable, understanding and personable ophthalmologist. He is very familiar with the various eye disorders and was able to pinpoint my condition after thorough testing. The staff is very pleasant and professional as well. Will return to Dr. Heltzer the next time I need to see an eye doctor.
I was very displeased. Had a Bad experience. And a Rushed visit. Rude staff. This is just my opinion of course. Others seem to like him fine. I do not.
I am sorry you had a bad experience and that you felt rushed. My philosophy in terms of time spent with patients has always been that "everything takes as long as it takes." For many years, I even refused to wear a watch in the office, because I never wanted to know if I was behind. I wanted to be entirely focused on the patient I was with. Although my wife now insists I wear a watch, that philosophy persists. Most patients tell me that our staffing is exceptional-- but I am always grateful when a patient tells me they've not had an ideal experience. I wish you could be more specific. It gives me the opportunity to correct the problem. I take these concerns very seriously.
Once diagnosed, I had many questions about my vision problems. Dr. Heltzer welcomed them and answered each question in detail. He explained in terms that i would understand and explained the pros and cons. I researched online and had more questions on next visit. Dr. Heltzer addressed those and I was very satisfied. He has a great manner.
Dr. Heltzer albeit young has the bedside manner of old. He is caring, concerned and above all knowledgeable. He tells it like it is and shows respect for his patients no matter what their level of understanding. He is the best ophtalmologist in the area. Even if he can't cure my glaucoma, he has done his best to help me control it and for that I am most grateful.
Dr. Heltzer has extensive experience in glaucoma surgery and management, and is a Washington-area leader in several innovative laser surgery technique ...
Dr. Heltzer is extremely bright and knows a great deal. He understands what I'm saying almost before I'm done saying it. He listens, spends as much time as you need, and is very caring. I've always found his staff to be courteous and pleaasnt.
I would recommend Dr. Heltzer to anyone who is in need of any kind of eye care. I had been in his care for several years and have nothing but good things to say about everyone in the office. I have moved out of Maryland and hopefully I will be able to find someone as competent as Dr. Heltzer.
Up until a few years ago before he moved into his fancy new office, he was great. He listened to you, seemed to care and took time to really deal with issues. Now, he is doesnt seem to really care (about patients at least). I had to wait 2 hours to see him. Then his front desk woman, who looks 12 years old, barked at me because I asked her an insurance question, telling me that this really is not Dr. Heltzers problem and then proceeded to chatter on the phone about her preschooler. She lets the phone ring forever in the office because she is on personal calls. This is really annoying to hear for 2 hours while you wait in his cramped waiting area and is enlightening because now I know why Dr Heltzer never returns any calls. Then when Dr. Heltzer finally saw me he was all breathless, sweaty, said he is running really far behind, had bad breath, vomited a few sentences out of his mouth and sprinted out the door. To be treated like that and then get treated like a second class citizen by his staff, No Thanks! If you ask me, I have a few very good recommendation as to where he can stick his Washingtonian magazine certificate. In short, as my father who is also a doctor in the area says, he is a highly unremarkable doctor who went to below average training programs. Is it me, or has anyone else not ever heard of California Pacific Opthalmology Center? Sounds like a spa; not a hospital.
California Pacific Medical Center is a superb residency program and was my top choice. I think it has the best faculty in the country, offered a superb clinical experience, and terrific surgical training. I remain incredibly grateful for the education I received there. That said, apparently I was running behind that day and I am sorry you felt your visit was a disappointment.
Jim Heltzer is a great doctor. We have used him for several years. He is very caring and highly skilled. I'd recommend him highly. Additionally, he is a fine person and has a very good approach that respects patients and makes them into friends.