Dr. James Austin MD Patient Reviews

  • General Surgery Phoenix, AZ

Overall Rating

3.7
  • 3 patient ratings
  • 1 comment

3 Patient Reviews

  • Excellent
    67%
  • Great
    0%
  • Good
    0%
  • Poor
    0%
  • Bad
    33%
  • Friendly Staff
  • Promptness
  • Wait Time 7.5 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 3 reviews

1.0 of 5
June 16th, 2009
Easy Appointment
Friendly Staff
Bedside Manner
Spends Time with Patients
My grandmother has breast cancer and the staff was unwilling to give us even basic information over the phone (even though they had been provided with a medical Power of Attorney. My mother had repeatedly called and they were very unhelpful. After a week of this, I called and pleaded with them to help and his nurse informed me that she was tired of dealing with this. After that phone call they refused to treat my grandmother at all. I am very disappointed. I do not feel that they are putting the best interests of my grandmother first. In addition to dealing with the fact that her mother has cancer my mother also has to deal with the stress of making decisions for my grandmother based on very limited information. The staff was very uncaring.
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5.0 of 5
February 9th, 2011
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
May 17th, 2010
Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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