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Share Your Experience
Have you seen Dr. James Loo?
January 26th, 2016Front office issues
My husband is very pleased with Dr Loo, however, we have had issues with the front desk staff, seem to be in a big hurry when calling in, and the nurse practitioner that I see is often very rushed, telling me she is swamped more than once. Need to have questions/concerns written down so as not to forget to ask.
September 11th, 2015Front office staff sucks
The front office women, specifically the one with the long black hair and the older one with the bulging eyes are rude. I dread going into the office and having to deal with them. Very unfriendly and respond with attitude. Martha Davidowicz also is a piece of work. I spend more time waiting for her to see me than she spends examining.
December 31st, 2014The greatest doctor ever, BUT ...
March 21st, 2014
Dr Loo is fantastic. After visiting other doctors in the area, I finally found someone who will LISTEN to the reason I went. I'm glad I found him; he finally found my problem, which turned out to be life-threatening! Thank you, Dr. Loo!I have never waited in his waiting room much longer than 10 minutes. His staff is generally attentive. Dr Loo treats the problem and sets up follow-up appointments if needed. He is sensitive to your insurance requirements. He has an inside lab. I would very much recommend him!
December 11th, 2013Horrible office staff
Dr. Loo came highly recommended, but it doesn't matter how good he is if you can't get past the office staff. They always charged us a the full amount upfront even though our insurance pays 90%. Andrea said they couldn't tell how much our insurance would pay. Then she was verbally abusive, argued with me and refused to give us a refund. It took over a month to get our money back!! I asked to have Dr. Loo call us at home, he never did.
August 10th, 2013Disrespectful and bad staff
This doctor or the office does not have any respect for a patient's time. They made me wait over 45 minutes inside the room, while I was sitting on the edge of the bed. My back started to hurt for sitting without back rest for that long. The nurse assistant, Christine (I believe), misbehaved when I challenged them. She was a total bltch. James apologized, but the nurse never did. This office is after money and will book way too many patients than they have capacity for. Will not go back. Please stay away.
September 17th, 2012EXCELLENT, CARING DOCTOR
I WAS HAVING PROBLEMS WITH MY CURRENT PRIMARY CARE DOCTOR AND ASKED FRIENDS FOR ANY REFERRALS THEY MIGHT HAVE, 2 HIGHLY RECOMMENDED DR. LOO AND I CAN SEE WHY. I HAVE NEVER HAD A DOCTOR SPEND SO MUCH TIME LISTENING TO ME AND HE SEEMS TO REALLY CARE ABOUT THE WELL BEING OF HIS PATIENTS. SO MANY OFFICES ARE LIKE CATTLE CALLS THESE DAYS THAT IT'S REFRESHING TO FIND A DOCTOR THAT STOPS AND LISTENS TO YOU. YES, I HAVE TO WAIT AWHILE BOTH IN THE WAITING ROOM AND THE EXAM ROOM....BUT....I CAN HEAR HIM ON THE PHONE WITH PATIENTS, HELPING OTHERS, AND HE TAKES HIS TIME WITH ME. THAT IS TOTALLY WORTH THE WAIT....
June 7th, 2012Bittersweet ...
March 21st, 2011
January 29th, 2011The Best Doctor in AZ !!
October 7th, 2010The staff was very rude!
August 22nd, 2010The best doctor I have ever had!
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