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Dr. James Shane III MD Patient Reviews

  • Internal Medicine Austin, TX

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Overall Rating

4.2
  • 5 patient ratings
  • 2 comments

2 Patient Reviews

  • Highly Satisfied
    80%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    20%
  • Wait Time 37.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

5.0 of 5
November 6th, 2011
Good listener
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Seems to genuinely care in evaluating the problem. Followed up on multiple issues with careful attention to detail.
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1.0 of 5
June 11th, 2010
Wait time
60 minutes
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Shane was the adnitting Dr for patients admitted thru the er. Barely saw the man. He admitted me under observation. ther ws no follow up on his part to find out that I haad to undergo extensive testing and remained in the hosp for 2 days. I am now having to clean up the mess myself and get the admission orders correct by him so that my account will not be screwed up and my insurance beenfits will be paid properly.
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Doctor's Response

Sorry you are having such difficulty. I work purely as an admitting physician covering NAMC Emergency at night. One of my daytime partners would have assumed your care the next day and followed you through the remainder of your hospitalization. The hospital case management department is responsible for for notifying your attending doctor when your 'observation' status should be changed to 'inpatient.' Medicare and other insurers nowadays require we certify patients one or the other based on a very rigid and comprehensive set of criteria mainly designed to save money. Unfortunately in the process patients end up paying more out-of-pocket for observation stays. You could try calling 512 901 1000 and asking for the Case Management Department who can review your record and may be able to help.


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